Onboarding Specialist (Remote)

Antavo Loyalty Management Platform

Antavo Loyalty Management Platform

Posted on Monday, May 27, 2024

About Us

Antavo is a rapidly growing VC-backed scale-up that is disrupting the loyalty management market through its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform.

The Team

The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative sales people, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customers. Customers are at the heart of everything we do and we pride ourselves in always taking an innovative, customer-centric approach in creating the right experiences, products and content for them. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

Meet Antavo's Global Team

The Role

We are looking for an Onboarding Specialist with excellent communication, conflict management, task management skills, and a technical mindset. The specialist will work with the Delivery Team to help our customers achieve their goals by serving as the main point of contact in implementing the most efficient and rational loyalty management platform functionalities. We’re looking for people who can discover and implement new technologies creatively to help our customers achieve their full potential.

HI THERE, I’m Balázs Nagy

Head of Professional Services here at Antavo

We are a product-driven company. Our engineering team is made up of passionate, smart people who are building a product that is pushing boundaries with cutting edge technologies and an enabling working environment. We are looking for Onboarding Specialist to join our friendly and agile team.

I’m looking forward to working with you!

You will work with us

Zoltan Papp

Deputy Head of Professional Services

Your Main Responsibilities

  • Act as a primary point of contact for our customers during the implementation project
  • Help the Client understand Antavo’s out-of-the-box capabilities before getting into the implementation period
  • Understand Antavo’s product and be able to configure the Antavo Back office according to the business requirements
  • Demonstrate the new product configuration that you deliver to the customers
  • Make sure that the delivered solution meets the business needs of the client
  • Answer client-specific product questions and assist them with guides to use the Backoffice in a self-service way
  • Constantly expand your knowledge about our evolving product and customers’ feature sets with attentiveness to details
  • Suggest product improvements

You should have

  • Proven experience in a similar role
  • Outstanding task management, communication and conflict management skills
  • Excellent organizational, problem-solving and time-management skills
  • Good people management skills
  • Good technical skills
  • Experience in an Agile environment with multiple products, development teams and key stakeholders
  • Capability of quickly evaluating and prioritizing new tasks
  • Familiarity with JIRA or other issue and project-tracking software
  • Capability of learning new technologies and use cases
  • Experience in using task management tools (eg. Jira, Asana)
  • Good overview and understanding of web technologies (RESTful web services, Javascript frameworks, APIs, SDKs) and databases (both SQL and noSQL)
  • Understanding of software development processes
  • Precision and detail orientation when it comes to requirement documentation
  • Professional written and verbal English language skills
  • A positive, collaborative and proactive approach to working in a team
  • Ability to cope with stress and occasionally intense periods

Nice to haves

  • Technical Project Management experience
  • Experience with loyalty business use cases
  • Experience with loyalty or CRM technical solutions & loyalty / CRM implementation projects
  • Experience with customer life-cycle
  • Work experience at a SAAS company and/or in a customer service role
  • Familiarity with ecommerce (Magento, Shopify) and marketing CRM/automation platforms (Salesforce, Oracle, Emarsys)
  • Deep knowledge of web technologies (RESTful web services, Javascript frameworks, APIs, SDKs) and databases (both SQL and noSQL)

Benefits

  • The opportunity to quickly advance in your career
  • Great remuneration package with bonuses and equity for top performers
  • AntavoCare health insurance benefit
  • International vibe: our working language is English we have 90 colleagues from 10 different nationalities
  • A dynamic, no corporate-BS environment to learn, grow, and really make an impact
  • You will have a strong team around you to support you in reaching your goals

Why our team loves working at Antavo

  • “Antavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.”
  • “Truly international vibe, with different nationalities working on one mutual goal."
  • "I love my comfortable environment (no dress code, flexible working hours, company retreats, etc.)"
  • "People here like my bad jokes."

At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation.

Before you apply, please read the Privacy Notice of Antavo.