Your mission
We are looking for a First Line Technical Support who will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support feedback into the product, and troubleshooting/solving bugs and complex issues.
Codacy users reach out to the Support team for all general and product-related questions. You will help troubleshoot and solve technical issues and ensure that the team is always able to drive a smooth adoption of Codacy.
What will be your day-to-day?
Debug our product, find issues on our codebase, and solve them;
Replicate, troubleshoot and solve technical issues sometimes along with customer-facing teams;
Escalate to product and engineering teams to collaborate in triaging and prioritizing new features;
Identify and implement process improvements to improve the efficiency of the team;
Identify recurring technical issues and create internal/external documentation;
Introduce commercial teams to tackle opportunities/ de-escalate issues;
Collaborate internally to stay up to date on product announcements/features update;