Senior Customer Success Manager

Codility

Codility

Customer Service, Sales & Business Development
Germany · Świnoujście, Poland · United Kingdom · Remote
Posted on Tuesday, April 2, 2024

Who are we?

We work hard to help the world’s best companies solve the problem of hiring the right engineers quickly. Codility invented the category of technical assessments, and we continue to lead through constant innovation and a laser-like focus on the needs of our customers.

Your role

As a Senior Customer Success Manager, you will build key relationships with your assigned accounts, successfully onboard new clients and manage all post-sales activities to increase customer satisfaction and retention.

Reports to: Director of Customer Success
Location: 100% Remote - Poland, UK or Germany
Please note that we currently only consider candidates based in Poland, the UK or Germany. Your application will be rejected automatically if you are based in any other country.

What you’ll do

  • Build, foster and identify relationships with key decision makers and stakeholders within customers business
  • Ensure that a plan is in place with each customer for deployment, change management and adoption programs,
  • Increase customer retention by conducting regular check-in calls for tactical items and performing business reviews
  • Identify customer success metrics and actively work on achieving results to bring return on investment
  • Partner with Sales to identify growth opportunities, map accounts to ensure the right stakeholders are in place and adequately prepare for renewal in advance
  • Communicate in a timely manner with customers to ensure they are well informed about new product releases and guide through best practice
  • Function as the voice of the customer and provide internal feedback on how Codility can better serve our business and enterprise customers

The profile we are looking for in this role.

  • You have minimum of 4+ years of relevant work experience in a customer-facing role in B2B SaaS
  • Experience working with large enterprise customers and creating and building relationships with Executive level & C-Suite
  • A strong analytical foundation with the ability to manipulate and synthesise data to enhance customer experience and increase return on investment
  • Are curious by nature and interested in making an impact
  • Well-organised, with a high attention to detail and strong time management skills. Remains calm and in control in all situations
  • Being able to prioritise accounts based on thought out strategies.
  • Confident in managing multiple accounts, projects and work streams concurrently without loss of quality or attention to detail.
  • Proven success with retention and client satisfaction
  • (Tech Recruitment background is a plus)

How we behave.

We're human. Our diversity and unique experience make us strong. We allow ourselves to be vulnerable and treat one another with grace. We take ownership. We expect one another to take initiative and trust each person to make decisions based on the best available data. We have passion, perseverance and urgency to hit our goals and work together to create the best outcomes. We think big. We innovate and challenge the status quo to maximize the value we deliver to our users. We constantly experiment with new ways to drive excellence. We're real. We are honest with ourselves and one another. We listen, speak up, and are ready to change our minds.

DISCLAIMER:

At Codility, we know that great work isn’t done without a phenomenal team. We are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We insist on an inclusive culture where everyone feels safe to contribute and help us innovate. We hire candidates of any race, color, ancestry, religion, national origin, sexual orientation, gender identity, age, marital or family status, disability, or veteran status. These differences are what enable us to work towards the future we envision for ourselves, our product, our customers, and our world.