Job Opportunities in the Seedcamp Portfolio

Curve was founded with a rebellious spirit, and a lofty vision; to truly simplify your finances, so you can focus on what matters most in life.

That’s why Curve puts your finances simply at your fingertips, so you can make smart choices on how to spend, send, see and save your money. We help you control your financial life, so you can go out and live the life you want to live.

With Curve you can spend from all your accounts, track spend behaviour and provide insights, and security to protect you from fraud. For the first time giving you bright insights and control of all your money in one beautiful place.

We’re developing a ground-breaking product with our customers at the core. Our user base is growing rapidly and we have exceptional metrics. We have funding from the leading names in tech investment, and a visionary leadership team who wants everyone who joins this remarkable adventure, to have the autonomy to masterfully develop their expertise.

Welcome to Curve. On a mission to help you live inspired.

✨ Role Purpose

As CX Team Lead (Insights Squad), you will give customer data a voice, storytelling in ways that convert intelligence into actionable influence that shapes product direction, strengthens customer trust, and drives operational excellence. You’ll lead the effort to capture, interpret, and act on customer feedback, translating lived experience into insights that guide tactical execution and support strategic direction. This will improve both how we serve customers and build for them.

Working closely with our Data and Analytics team, you’ll bridge the gap between data and decision-making, communicating with clarity, and commercial credibility. Your role is to ensure that every insight shared with the business is accurate, timely, contextual and impactful, building confidence across leadership and helping the company act fast on what matters most to our customers.

You’ll lead, coach, and develop a team of 5–10 agents and specialists, balancing operational execution with people development. This role requires a hands-on leader, who obsesses about learning and demonstrating product knowledge through working tickets and guiding teams. You will need to be able to act decisively, sometimes with limited information, while aligning business goals with team priorities in a way that inspires collective ownership. At the same time, you’ll embed content creation as a cornerstone of team growth, building individual and collective capability, fostering a high-performance culture, and continuously raising the bar for what’s possible.

🔑 What you’ll be doing

• Give our customers a voice, surfacing insights that inform CX workforce management and day to day prioritisation, as well as strategic initiatives
• Partner with Data & Analytics to validate data integrity, management information and frame findings with a clear customer value and business narrative
• Translate customer signals, from social platforms (e.g. Trustpilot) and support queues, into actionable improvements that build trust and reduce preventable friction
• Guide CX queue management and prioritisation, applying analytical reasoning to balance service efficiency with delightful customer outcomes
• Maintain extreme attention to detail ensuring all insights, dashboards and reports are accurate, consistent, and credible at executive level
• Contribute to CX roadmapping, department strategy, and management reporting, connecting insight generation with business goals and measurable outcomes
• Partner with the Build Squad to ensure insight loops inform dynamic content updates and that learnings from customer experiences shape CX team training and long term product iteration
• Set clear goals and ensure delivery against KPIs (e.g. solves, CSAT, reopen rates, response times)
• Deliver daily coaching and feedback, embedding data literacy and insights as the foundation of guiding good decision making
• Create a motivating team environment where individuals feel accountable, supported, and engaged
• Resolve escalations and complex cases, guiding your team with good judgment and customer empathy
• Spot issues early, act with urgency and turn challenges into opportunities for improvement
• Align team objectives to broader business goals, framing decisions clearly and ensuring understanding across the team

💡 What you’ll bring

• 3-5 years proven experience leading CX teams of 5–10 in office-first environments, across both live and non-live support channels with experience in payment services highly valued
• Experience writing and validating SQL queries
• Track record of improving or supporting chatbots, automation, or AI-assisted CX workflows to enhance customer experience and operational efficiency
• Proficient in BI tools (e.g. Looker, BigQuery, Tableau, or similar) to extract, validate, and interpret customer and operational data
• Comfortable partnering with Product, Data, and Engineering to optimise CX tooling, automation, and insight feedback loops
• Demonstrable experience using data-driven insights to influence strategy, product and operational improvements
• Credibility working with Data and Analytics teams, with the ability to speak both technical and commercial languages
• Exceptional analytical judgement and attention to detail - your work earns trust through accuracy and clarity
• Strong storytelling and communication skills, which enable you to turn complex findings into clear narratives that inspire action
• Thoughtful critic who is able to make trade-offs between experience, efficiency, financial and operational impact when managing priorities
• A coaching leadership style: you see data, content, feedback, and training as core enablers of performance
• Experience with workforce management, including scheduling and capacity planning
• High EQ and resilience - you thrive in fast-moving, often ambiguous environments while maintaining focus and calm, under pressure
• Problem-solving and decision making with a sense of urgency and ownership in delivery
• Ability to connect team performance with business goals, balancing operational discipline and execution
• A track record of building engagement and capability while holding teams accountable to high standards
• Experience with programme or project management, ensuring insights are followed through to delivery and measurable outcomes
• Passion for customer advocacy, and a belief that every data point represents a human experience worth understanding

🎯 What success looks like here

• Customer feedback and data are consistently translated into actionable insights that drive product, operational, and CX improvements
• Reports, dashboards and insights are accurate, trusted, and delivered in a timely manner
• CX team performance is aligned with business goals, operational KPIs are met, and backlog or escalations are reduced
• Insights are actively used to influence strategy, content, and training across the CX and Product teams
• The team demonstrates continuous growth in capability, confidence, and analytical literacy
• Decisions across the business are informed by clear, contextual, and credible customer intelligence

🎈 Benefits:

• 33 days inclusive of bank holidays
• Bonus days off for Learning & Development, Mental Wellbeing, Birthday, Moving House & Christmas
• Working abroad policy (up to 60 calendar days per year)
• Bupa Health Insurance (YuLife)
• Life insurance powered by AIG (5x Annual Salary)
• Pension Scheme powered by “People’s Pension”
• EAP (Mental health & wellbeing support, Life coach, Career coach)
• 24/7 GP access (Smart Health via YuLife)
• Annual subscriptions to Meditopia & FIIT for your mind and body (via YuLife)
• Discounted shopping vouchers (via YuLife)
• Enhanced parental leave
• Ride to work scheme & Season ticket loan
• Electric car scheme
• Six nights of Night Nanny for new parents
• Free Curve subscription for you and your +1

📝 A note from us:

• We know that great candidates don’t always tick every single box. If this role excites you and you think you’d be a great fit, we want to hear from you.
• We design our hiring process to be fair, inclusive, and practical. If you ever need adjustments or feel there’s a way we can improve - we’re all ears.

• This role requires office attendance five days per week and where required may be needed to work weekends for support, infrequently
• The successful candidate will require full working rights in the United Kingdom without the need for visa sponsorship