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Customer Services Manager

Electric Car Scheme

Electric Car Scheme

Customer Service
Hayes, Gloucester Point, VA, USA
Posted 6+ months ago
<div> <div> <p>Here at The Electric Car Scheme, we believe our strength lies in our people. Our team is the heart of our company, driving everything we do. </p> <p><br></p> <p>If you're on the lookout for a role with opportunities for rapid growth and a genuinely supportive team then we want to hear from you!</p> <p><br></p> <p>We take pride in being a B Corp certified company, reflecting our commitment to the planet.<br><br>Your skills and passion are not only valuable to us but also crucial for our planet.<br><br>The planet needs you, and so do we!</p> <p><br></p> <p><strong>What you bring to the role:</strong></p> <div><br></div> <ul> <li>You'll have experience in lease sales (or broker / automotive sales roles)</li> <li>You're great with people, able to connect with our customers and motivated by delivering 5* customer service.</li> <li>You're ambitious for yourself and eager to learn as much as possible. </li> <li>Excellent written and verbal communication skills</li> <li>You are passionate about what you do!</li> </ul> <p><br></p> <p><strong>What you'll be doing:</strong></p> <div><br></div> <ul> <li>You'll join our EV Specialist team - an energetic, dynamic team with a focus on customer results and high performance.</li> <li>You will help customers choose the right lease for them and support them through the process.</li> <li>In this role, you'll receive 100% inbound, warm leads - your customers will be interested in leasing a vehicle through the employee benefit we offer.</li> <li>With our training, you'll become a true product expert, giving you the confidence to deliver a first-class service.</li> <li>Follow your development plan to kick-start your career.</li> </ul> <p><br></p> <p><strong>Company Benefits:</strong></p> <div><br></div> <ul> <li>Hybrid working with 1-2 days in the office (Hayes, London)</li> <li>25 days holiday + bank holidays</li> <li>Add 1 day holiday per year service + buy / sell up to 5 days each year</li> <li>Flexible work policy with options to take into account family care </li> <li>Best in class Family Friendly Leave and Pay<br><em>For example, our Maternity leave (in year 1) is 6 weeks full pay and 6 weeks half pay. This increases to 12 weeks full pay, 8 weeks half pay after year 1.</em> </li> <li>Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car</li> <li>£500 pa. personal development budget</li> <li>£100 home office budget </li> <li>Vitality healthcare</li> <li>Pension</li> <li>Equity options - own a part of the business<br><br> </li> </ul> <p><strong>Why Work With Us?</strong></p> <p><br></p> <ul> <li>Personal growth - join us as an early employee to fast track your progression opportunities!</li> <li>Competitive salary, pension &amp; incentives scheme to share in our success</li> <li>Voted 4.9 on Glassdoor</li> <li>Voted Top 100 Organisation to ‘Escape’ to in 2022 and in 2023 by Escape the City</li> <li>Certified Company on Otta</li> <li>Be part of our friendly, family-like culture, enjoy our benefits - we value our people, diversity and building a culture where we can thrive </li> <li>We are the UK’s only B Corp Certified salary sacrifice provider</li> </ul> <p><br></p> <p><strong>Compensation offered:</strong></p> <p>Base salary: £30,000 - £35,000 per year<br>OTE: £40,000 - £60,000</p> <p>Equity: £3,000 - £30,000 equity through EMI Options</p> <p><br></p> <p><br></p> <p><em>Why wouldn’t you work for us?!<br><br></em></p> <p><em>If you think we just don’t have a role for you right now then apply to our Talent Pool so we can save your information for later and our talent team will be in contact.</em></p> <div><br></div> </div> <div> <div id="applicant-form"> <h3>Submit Your Application</h3> <div id="flash-alert"> <div id="applicant-success"> You have successfully applied </div> <div id="applicant-error"> <i></i> <ul> <li>You have errors in applying</li> <span id="applicant-error-msg"></span> </ul> </div> </div> </div> </div> </div>
Electric Car Scheme is an equal opportunity employer.