Job Opportunities in the Seedcamp Portfolio

About Fiat Republic

Fiat Republic is a licensed E-Money Provider operating in Poland, the Netherlands, Canada, and the UK, with plans to expand into the US. We have a diverse and growing team across Product, Sales, Legal, Compliance, Finance, Technology, Support, Delivery, and the CEO's Office. We're a fast-paced and dynamic company dedicated to providing innovative financial solutions.

Our team has deep expertise in banking and payments, and we all thrive on finding creative solutions to hard problems – we place a high value on focus, intellectual curiosity, and excellence.

Role Summary

We are seeking a Junior Member Support Specialist to empower our clients through world-class support and to help maintain the high quality of our platform.

This role is weighted towards member support duties, complemented by manual testing and API documentation upkeep. You will be working closely with our Technology and Operations teams, ensuring client satisfaction and maintaining our high standards of application functionality.

Growth and Development Opportunity

This isn’t just a support role. It’s an opportunity to develop expertise across fintech, APIs, and operational processes, while contributing to the success of a rapidly scaling company. We’ll provide hands-on training and encourage you to deepen your knowledge in areas like API testing, payments, compliance, and financial operations.

We're Looking For Someone Who:

• Embraces a client-first and quality-first mindset, with a background in technical support and/or manual testing.
• Has excellent professional written and oral communication skills in English, capable of engaging in meaningful team and client discussions.
• Demonstrates technical curiosity, always ready to support the team and eager to master new tools like Jira, Confluence and Postman.
• Possesses strong problem-solving abilities, coupled with a desire to take responsibility for client resolutions and software quality.
• Thrives in team collaboration, seamlessly fitting into our dynamic work environment.
• Has a genuine passion for deeply understanding the applications you support and test, and a willingness to engage with clients to go above and beyond to deliver.
• Ability to work independently, with excellent time management skills.
• Takes pride in their work, seeing each project and client interaction as an opportunity to contribute to the company’s success.

Your Role Involves:

• Supporting clients with requests (including technology, compliance, payments, and financial topics) by responding and resolving concerns; escalating when necessary, via support ticketing system, Slack and email.
• Becoming proficient with our API-focused application to effectively troubleshoot and assist clients. You will frequently use Postman to interact with and understand our APIs.
• Performing detailed and thoughtful manual checks to ensure software functionality and user satisfaction, with a focus on areas impacting client experience.

Why join us?

• Opportunity to get in on the ground floor of a 1st-to-market, fast-growing regulated fintech backed by tier-1 VCs, working with an incredible team of payment experts
• Empowerment to take ownership at all levels and make high-impact decisions
• Fun, collaborative and meritocratic culture with zero tolerance for politics
• Work in a truly multi-national team (offices in Toronto, London, Amsterdam and Krakow, with more coming soon)
• Company retreats to celebrate successes and spend time together in person

Work Model

This is a hybrid role based in Toronto. Attendance at our office one day per week is required, with flexibility for the rest of the week. You will collaborate daily with teams in Europe and North America, working in a distributed, cross-time-zone environment where flexibility and communication are critical.

If you're keen to apply your skills in a role that blends precision with innovation, we'd love to have you on our team. If you’re interested, but don’t check off all the boxes - we’d still love to hear from you.

Fiat Republic is a firm believer in meritocracy and an equal opportunity employer committed to selecting, developing, and rewarding employees based solely on their qualifications, performance, and ability to do the job. We do not use quotas and do not base hiring decisions on gender, ethnicity, or background. We are firmly committed to creating a work environment where everyone is valued, heard, and respected, and where all individuals have an equal opportunity to contribute and succeed based on merit.