GetAgent is the first port of call when looking to sell your home. Where buyers go to Rightmove, sellers go to GetAgent. Best known as the estate agent comparison site, we help 20,000 homeowners per month find the best estate agent.

With a friendly team of over 80 people based in beautiful offices in Old Street we are backed by some of the industry’s leading investors including Channel 4, Seedcamp and 500 Startups.

Together, we are transforming the experience of selling your home.

Role Overview

The Agent Success team is working to provide estate agents a positive customer experience when working with GetAgent and focus on overall satisfaction and customer retention. The role of the Account Executive is to speak to agents who have raised an issue, understand their problem, investigate it further and resolve it, as well as working proactively to reduce and issues from arising.

What you'll be doing

• Dealing with escalated issues / disputes with estate agents over the phone, making account management decisions

• Contacting de-registered agents, asking for their feedback; attempting to resolve the situation and bring them back to the service

• Contacting ‘at risk’ agents attempting to resolve any outstanding issues and maintain the relationship

• Responding to escalated email tickets

• Conducting onboarding calls with new estate agents

• Presenting cases to senior team members as required to support with decision-making

• Calling clients to confirm the status of property sales and check on progress

• Taking part in various projects and events, with a focus on raising the profile of the GetAgent throughout the Estate Agent community.

What we'll need from you

• Comfortable conducting phone calls and building rapport over the phone

• Good email communication skills (well-written, good punctuation etc.)

• Empathetic listener with a solution/resolution focus

• Resilience

• Diligent with keeping on top of administrative tasks and following processes correctly

• Gathers necessary information and context to support with decision making - presents cases in a logical manner

• Positive attitude, proactive in sharing the team workload

• Effective management of workload across different workflows, efficient and getting through volume of cases

What's in it for you

• Salary: £32,000

• Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working (3 days in the office, 2 WFH), + Various opt In schemes

• Holiday: 25 days + BH

• Join a growing company at an extremely exciting point in our journey

• Work with great people - we place a big emphasis on hiring lovely people. They are the best thing about GetAgent

• Dive headfirst into one of the biggest industries in the world and help simplify the stressful process of moving house!

Locations

London

Remote status

Hybrid

Yearly salary

£32,000

Employment type

Full-time

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