Selling your home shouldn’t feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers.

We are a growing team of 85+ incredible colleagues working tirelessly to support 20,000 homeowners a month to navigate the complicated process of selling property

Together, we are transforming the experience of selling your home.

Role Overview

The Agent Success team is working to provide estate agents a positive customer experience when working with GetAgent; with a focus on Customer satisfaction, retention and driving adoption of our services. The role of the Agent Success Associate is to speak to agents who have raised an issue, understand their problem, investigate it further and resolve it, as well as working proactively to reduce future issues from arising.

What You'll be doing

• Dealing with escalated issues / disputes with estate agents over the phone, making account management decisions

• Contacting de-registered agents, asking for their feedback; attempting to resolve the situation and bring them back to the service

• Contacting ‘at risk’ agents attempting to resolve any outstanding issues and maintain the relationship

• Assessing agents level of interaction with the service, identifying and communicating areas for improvement to maximise the value for both GetAgent and our partners

• Responding to escalated email tickets

• Conducting onboarding calls with new estate agents

• Presenting cases to senior team members as required to support with decision-making

• Taking part in various projects and events, with a focus on raising the profile of the GetAgent throughout the Estate Agent community.

What we'll need from you

• Comfortable conducting phone calls and building rapport over the phone

• Good email communication skills (well-written, good punctuation etc.)

• Empathetic listener with a solution/resolution focus

• Resilience

• Diligent with keeping on top of administrative tasks and following processes correctly

• Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner

• Positive attitude, proactive in sharing the team workload

• Effective management of workload across different workflows, efficient and getting through volume of cases.

What's in it for you

• Salary: £32,000

• Benefits: Private Medical Cover, L&D Allowance, Wellbeing Allowance, Perks at Work, Hybrid Working (3 days in the office, 2 WFH), + Various opt In schemes - Check out our careers site for more information.

• Holiday: 25 days + BH

• Join a growing company at an extremely exciting point in our journey

• Work with great people - we place a big emphasis on hiring lovely people. They are the best thing about GetAgent

Locations

London

Remote status

Hybrid

Yearly salary

£32,000

Employment type

Full-time

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