Customer Fincrime Oversight Manager



Customer Service
London, UK · United Kingdom · Remote
Posted on Thursday, March 21, 2024

About Griffin

Hi, we’re Griffin! We’re the bank for companies who want to build and launch financial products.

Our context

We're rapidly heading towards a future where most of us access financial services through technology companies rather than high street banks. All sorts of companies are now embedding financial products into their apps and user journeys so that their customers can seamlessly make payments, manage expenses, take out loans, save, invest, and do more.

The problem is that companies are still dependent on legacy banking infrastructure if they want to offer regulated financial products. They need to either partner directly with an (slow-moving, risk-averse) incumbent bank and/or stitch together middleware from various Banking as a Service (BaaS) providers. This process is slow, expensive, and complex and makes it very hard for companies to get new financial products off the ground.

At Griffin, we want to change this.

Our purpose

We want to make it easy for companies to bring finance to their customers at the point of greatest relevance. So, we built a bank.

But not just any bank! Griffin is a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products.

Learn more about what we do.

Our culture

Our culture is our most important asset, and one of the ways we safeguard it is by being extremely intentional about hiring the right people. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified.

We also believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. That’s why we’re transparent by default, and we encourage open discussion and challenge across all levels of the organisation. We’re also remote-first, asynchronous, and fully flexible - because you're the expert on how and when you do your best work.

Learn more about our culture.

The Fincrime Operations team

The Operations team at Griffin is the mindful engine room, driving our success. We strive to bring joy to our customers, both internal and external, through systems that just work.

We place significant emphasis on compassion, ownership and curiosity. You will be empowered to make meaningful decisions and supported to make sure we collectively get those decisions right.

As one of the first members of the fincrime operations team, you’ll be shaping and delivering exceptional fincrime systems and controls. You'll be helping us build and run a truly resilient bank that centres around bringing value to our customers.

Who are you

The ideal candidate for this job will have most of the following:

  • Strong knowledge of AML, CTF and fraud regulations, as well as industry best practice in what great looks like for financial crime control implementation
  • Experience working within a regulated financial service in the UK, ideally a fintech, challenger bank , correspondent banking or consultancy firm
  • Great stakeholder management to work both closely with all other parts of the business and to represent Griffin externally to clearly and effectively articulate our financial crime requirements.
  • Adept at navigating tough conversations and managing client expectations
  • A first principles and growth mindset and diving deep into source regulation, analysing it, and applying it to understand how Griffin’s client is running their financial crime framework and how this aligns to ours
  • Experience building and managing a financial crime team
  • Comfort with solo execution - we’re a small team so you'll need to be happy rolling up your sleeves

We’re hybrid-remote, and most of your colleagues will not share an office with you on a day-to-day basis. This means you should also have:

  • A high degree of comfort adopting new software tools for document drafting, collaboration and communication.
  • A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write )

Nice to haves

We’d be thrilled if you also have experience in:

  • Working with complex and large corporate clients
  • Developing intelligent and scaleable ways to support clients whilst managing associated financial crime risks
  • Taking operational insights from business as usual activity and translating them into actions when reviewing other clients financial crime frameworks
  • Experience working within an assurance type of role
  • Baas experience would be a bonus!

What will you be doing here?

As a Customer Fincrime Oversight Manager at Griffin, you will...

  • Conducting assurance reviews into our clients to meet our regulatory obligations
  • Responsible for ongoing integrity of our client’s financial crime risk and controls framework
  • Ongoing communication with clients to track development and remediation of assurance findings from reviews conducted
  • Ensuring client’s are in line with emerging regulatory changes
  • Establishing a framework for ongoing review that is consistent, efficient and scaleable, in addition to always being audit ready
  • Plan and prioritise the review schedule and manage capacity required to deliver it
  • Working closely with the onboarding team to assist with client onboarding

What can we offer you?

We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future.

  • 25 days off a year + bank holidays
  • Flexible, remote-friendly working - including supporting home office setup
  • Tax-advantaged stock options under HMRC's Company Share Option Plan (CSOP)
  • Auto-enrolment into company pension scheme
  • Enhanced parental leave with up to 6 months at full pay
  • Private medical insurance and life insurance (provided by Vitality and AIG respectively)

How do I apply?

Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through our interview process in detail.

N.B: We have a small London office in Moorgate, and we are comfortable hiring people to work from anywhere in the UK. About half of the company is based within occasional commuting distance of London, the other half is full-time remote.

Our goal is for Griffin to proportionally represent the diversity of the working population in society. We’re working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team — whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you’re part of a group that is under-represented in fintech, we’d love to hear from you

Griffin Bank Ltd request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent team.

Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.