Head of Banking Operations



London, UK · United Kingdom · Remote
Posted on Friday, May 10, 2024

About Griffin

Hi, we’re Griffin! We’re the bank for companies who want to build and launch financial products.

Our context

We're rapidly heading towards a future where most of us access financial services through technology companies rather than high street banks. All sorts of companies are now embedding financial products into their apps and user journeys so that their customers can seamlessly make payments, manage expenses, take out loans, save, invest, and do more.

The problem is that companies are still dependent on legacy banking infrastructure if they want to offer regulated financial products. They need to either partner directly with an (slow-moving, risk-averse) incumbent bank and/or stitch together middleware from various Banking as a Service (BaaS) providers. This process is slow, expensive, and complex and makes it very hard for companies to get new financial products off the ground.

At Griffin, we want to change this.

Our purpose

We want to make it easy for companies to bring finance to their customers at the point of greatest relevance. So, we built a bank.

But not just any bank! Griffin is a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products.

Learn more about what we do.

Our culture

Our culture is our most important asset, and one of the ways we safeguard it is by being extremely intentional about hiring the right people. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified.

We also believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. That’s why we’re transparent by default, and we encourage open discussion and challenge across all levels of the organisation. We’re also remote-first, asynchronous, and fully flexible - because you're the expert on how and when you do your best work.

Learn more about our culture.

The Operations team

The Operations team at Griffin is the mindful engine room, driving our success. We strive to bring joy to our customers, both internal and external, through systems that just work.

There are three core elements to operations at Griffin: banking operations, fincrime operations and operational resilience. Across all teams, we place significant emphasis on compassion, ownership and curiosity. You will be empowered to make meaningful decisions and supported to make sure we collectively get those decisions right.

As a senior leader in the operations team, you’ll be shaping and delivering exceptional banking services. You'll be helping us build and run a truly resilient bank that centres around bringing value to our customers.

Who are you

You’ll ideally have extensive experience in banking and/or fintech, with a passion for ownership of problems and a track record of building effective payments and treasury capabilities that deliver excellent customer outcomes.

You should also have..

  • In-depth understanding of UK payments schemes, clearing capabilities and treasury management practices
  • A good grasp of operational strategy, coupled with hands-on experience running front-line operations at scale
  • Empathy and commitment to providing genuine support to our teams and customers
  • An approach to communication that incorporates data for governance and prioritisation

We operate on a hybrid-remote basis, meaning most of your colleagues won’t share an office with you daily. Therefore, you should also:

  • Feel comfortable with adopting new software tools for document drafting, collaboration, and communication
  • Enjoy writing, as there's a significant amount of documentation involved in the role, and we prioritise clarity and readability (learn more here).

This role falls under the Senior Manager’s Regime, meaning the role holder must comply with the FCA’s Fitness and Propriety Requirements.

What will you be doing here?

You will report to the COO and play a central role in building and running our banking operations. Your primary focus will be on payments, clearing and treasury where you will be working closely product, engineering, and finance peers.

Your responsibilities will include:

  • Leading our payment operations to ensure smooth and reliable payments, supported by accurate controls, management information (MI) and transparent governance
  • Managing treasury operations alongside our treasurer, overseeing our intra-day liquidity practices and projecting cash positions for our operational funds
  • Using technology to enhance operational efficiency and optimise performance, while maintaining financial sustainability and delivering excellent customer experiences
  • Implementing strategic capabilities such as direct participation in UK payment schemes and cross-border payments
  • Ensuring our policies and procedures are relevant, up-to-date, manage risks appropriately, and comply with regulatory requirements
  • Playing a key role in product development by identifying operational requirements and collaborating closely with other teams.

What can we offer you?

We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future.

  • 25 days off a year + bank holidays
  • Flexible, remote-friendly working - including supporting home office setup
  • Tax-advantaged stock options under HMRC's Company Share Option Plan (CSOP)
  • Auto-enrolment into company pension scheme
  • Enhanced parental leave with up to 6 months at full pay
  • Private medical insurance and life insurance (provided by Vitality and AIG respectively)

How do I apply?

Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through our interview process in detail.

N.B: We have a small London office in Moorgate, and we are comfortable hiring people to work from anywhere in the UK. About half of the company is based within occasional commuting distance of London, the other half is full-time remote.

Our goal is for Griffin to proportionally represent the diversity of the working population in society. We’re working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team — whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you’re part of a group that is under-represented in fintech, we’d love to hear from you

Griffin Bank Ltd request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent team.

Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.