Senior Product Operations Analyst

Griffin

Griffin

IT, Product, Operations
United Kingdom · Remote
Posted on Wednesday, June 26, 2024

About Griffin

Hi, we’re Griffin! We’re the bank for companies who want to build and launch financial products.

Our context

We're rapidly heading towards a future where most of us access financial services through technology companies rather than high street banks. All sorts of companies are now embedding financial products into their apps and user journeys so that their customers can seamlessly make payments, manage expenses, take out loans, save, invest, and do more.

The problem is that companies are still dependent on legacy banking infrastructure if they want to offer regulated financial products. They need to either partner directly with an (slow-moving, risk-averse) incumbent bank and/or stitch together middleware from various Banking as a Service (BaaS) providers. This process is slow, expensive, and complex and makes it very hard for companies to get new financial products off the ground.

At Griffin, we want to change this.

Our purpose

We want to make it easy for companies to bring finance to their customers at the point of greatest relevance. So, we built a bank.

But not just any bank! Griffin is a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products.

Learn more about what we do.

Our culture

Our culture is our most important asset, and one of the ways we safeguard it is by being extremely intentional about hiring the right people. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified.

We also believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. That’s why we’re transparent by default, and we encourage open discussion and challenge across all levels of the organisation. We’re also remote-first, asynchronous, and fully flexible - because you're the expert on how and when you do your best work.

Learn more about our culture.

The Product Team

At Griffin, we believe that great organisations are those that focus on building great products for their customers. On that mission, it’s the product team’s job to shape our products and manage their complete development, launch, and growth, with support from other Griffin guilds. The Product team at Griffin is made up of Product Management, Design & Marketing.

In this role, you will support our Chief Product Officer (CPO) to deliver on the product vision for Griffin so that we can ensure better outcomes for our customers. Financial services is a complex industry, and unpacking that complexity will be a key input into our product development process.

Who are you

The ideal candidate will have most of the following:

  • Experience working in either an analytics, product operations or product management role
  • An analytical mindset. You should be able to take various forms of data and produce meaningful insights on our customers and products
  • Clear communication and stakeholder management skills to drive alignment across stakeholder groups
  • Good project and task management skills, and the ability to build and implement simple frameworks for task management
  • Sound insights and an understanding of the wider fintech scene developed through research and experience.

We’re hybrid-remote, and most of your colleagues will not share an office with you on a day-to-day basis. This means you should also have:

  • A high degree of comfort adopting new software tools for document drafting, collaboration and communication.
  • A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write )

What will you be doing here?

As a Product Operations Analyst at Griffin, you will...

  • Engage with stakeholders across the firm to understand their needs from the Product guild and structure this demand for effective delivery
  • Support the Product team in designing, tracking and prioritising the product roadmap and delivery plan
  • Help to create shared ways of working including shared objectives, success metrics and reporting for the team
  • Own the delivery of simple cross guild projects and provide support to the product team members on select cross guild projects that are complex in nature
  • Support the CPO with day to day tasks such as providing one pagers for meeting prep, hiring, fostering a great team culture and managing guild-wide initiatives

What can we offer you?

We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future.

  • 25 days off a year + bank holidays
  • Flexible, remote-friendly working - including supporting home office setup
  • Tax-advantaged stock options under HMRC's Company Share Option Plan (CSOP)
  • Auto-enrolment into company pension scheme
  • Enhanced parental leave with up to 6 months at full pay
  • Private medical insurance and life insurance (provided by Vitality and AIG respectively)

How do I apply?

Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through our interview process in detail.

N.B: We have a small London office in Moorgate, and we are comfortable hiring people to work from anywhere in the UK. About half of the company is based within occasional commuting distance of London, the other half is full-time remote.

Our goal is for Griffin to proportionally represent the diversity of the working population in society. We’re working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team — whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you’re part of a group that is under-represented in fintech, we’d love to hear from you

Griffin Bank Ltd request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent team.

Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.