Fincrime Associate: Onboarding
Griffin
About Griffin
Hi, we’re Griffin! We’re the bank for companies who want to build and launch financial products.
Our context
We're rapidly heading towards a future where most of us access financial services through technology companies rather than high street banks. All sorts of companies are now embedding financial products into their apps and user journeys so that their customers can seamlessly make payments, manage expenses, take out loans, save, invest, and do more.
The problem is that companies are still dependent on legacy banking infrastructure if they want to offer regulated financial products. They need to either partner directly with an (slow-moving, risk-averse) incumbent bank and/or stitch together middleware from various Banking as a Service (BaaS) providers. This process is slow, expensive, and complex and makes it very hard for companies to get new financial products off the ground.
At Griffin, we want to change this.
Our purpose
We want to make it easy for companies to bring finance to their customers at the point of greatest relevance. So, we built a bank.
But not just any bank! Griffin is a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products.
Our culture
Our culture is our most important asset, and one of the ways we safeguard it is by being extremely intentional about hiring the right people. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified.
We also believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. That’s why we’re transparent by default, and we encourage open discussion and challenge across all levels of the organisation. We’re also remote-first, asynchronous, and fully flexible - because you're the expert on how and when you do your best work.
The Fincrime Operations team
The Operations team at Griffin is the mindful engine room, driving our success. We strive to bring joy to our customers, both internal and external, through systems that just work.
We place significant emphasis on compassion, ownership and curiosity. You will be empowered to make meaningful decisions and supported to make sure we collectively get those decisions right.
As an early member of the fincrime operations team, you’ll be shaping and delivering exceptional customer onboarding systems and controls. You'll be helping us build and run a truly resilient bank that centres around bringing value to our customers.
Who are you
The ideal candidate for this job will have most of the following:
- Demonstrable experience leading customer onboarding operations in a bank or other regulated financial organisation, including experience managing a team who investigate and analyse all aspects of a customer risk profile
- Experience and comfortability talking to customers, clearly communicating what you need from them and how Griffin will support them
- Empathy - a strong desire to ensure genuine, compassionate support for our customers
- Clear and concise written communication skills
- Good judgement - you strike a good balance between experimentation and tried-and-tested solutions
We’re hybrid-remote, and most of your colleagues will not share an office with you on a day-to-day basis. This means you should also have:
- A high degree of comfort adopting new software tools for document drafting, collaboration and communication.
- A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write)
What will you be doing here?
You will report to the Head of Fincrime Operations and work closely with the broader operations teams to ensure that our customers are onboarded without a hitch. We believe passionately in eliminating unnecessary manual effort. You will be encouraged and supported to automate any process where human intervention does not give a better result.
You’ll be responsible for:
- Leading the team that helps new customers get started, making sure they onboard and pass verification checks quickly, while following Griffin's rules to prevent financial crime
- Collecting, reviewing, and managing documents. You'll be responsible for all aspects of onboarding case management and ensure we follow data protection and reporting rules
- Ensuring compliance with our regulatory reporting schedule and the production of accurate material to meet those obligations
- Keeping the team accountable - you'll lead governance and reporting for the onboarding team
- Using your curiosity to help the team spot trends in financial crime and develop appropriate solutions
- Making sure our work is top-notch by thorough and effective quality assurance
- Embracing your explorer spirit - you will challenge the way we do business today and help to implement genuine improvements to our operations
What can we offer you?
We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future.
- 25 days off a year + bank holidays
- Flexible, remote-friendly working - including supporting home office setup
- Tax-advantaged stock options under HMRC's Company Share Option Plan (CSOP)
- 1:1 coaching and counselling through Oliva
- Auto-enrolment into company pension scheme
- Enhanced parental leave with up to 6 months at full pay
- Private medical insurance and life insurance (provided by Vitality and AIG respectively)
How do I apply?
Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through our interview process in detail.
N.B: We have a small London office in Moorgate, and we are comfortable hiring people to work from anywhere in the UK. About half of the company is based within occasional commuting distance of London, the other half is full-time remote.
Our goal is for Griffin to proportionally represent the diversity of the working population in society. We’re working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team — whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you’re part of a group that is under-represented in fintech, we’d love to hear from you
Griffin Bank Ltd request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent team.
Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.