Senior Payment Analyst
Griffin
Location
London or remote within the UK, Remote
Employment Type
Full time
Location Type
Remote
Department
Operations
About Griffin
Hi, we’re Griffin! We’re the bank for companies who want to build and launch financial products.
Our context
We're rapidly heading towards a future where most of us access financial services through technology companies rather than high street banks. All sorts of companies are now embedding financial products into their apps and user journeys so that their customers can seamlessly make payments, manage expenses, take out loans, save, invest, and do more.
The problem is that companies are still dependent on legacy banking infrastructure if they want to offer regulated financial products. They need to either partner directly with an incumbent bank and/or stitch together middleware from various Banking as a Service (BaaS) providers. This process is slow, expensive, and complex and makes it very hard for companies to get new financial products off the ground.
At Griffin, we want to change this.
Our purpose
We want to make it easy for companies to bring finance to their customers at the point of greatest relevance. So, we built a bank.
But not just any bank! Griffin is a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products.
Our culture
Our culture is our most important asset, and one of the ways we safeguard it is by being extremely intentional about hiring the right people. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified.
We also believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. That’s why we’re transparent by default, and we encourage open discussion and challenge across all levels of the organisation. We’re also remote-first, asynchronous, and fully flexible - because you're the expert on how and when you do your best work.
The Payment Operations Team
Payment Operations are a critical part of the Bank providing payment services to Griffin and our customers. We work closely with Product and Engineering to ensure payments continue to flow for our customers. We also provide expertise on payments and banking to the wider bank and contribute to the delivery of new projects and products.
What will you be doing here?
Reporting to the Payment Operations Lead, as a Senior Payments Analyst you will:
Being at the heart of our payment operations, from exception handling, investigation and reconciliation to queue management and incident support.
Processing CHAPS & BACs payments, including Direct Debit Indemnities and manual CHAPS payments, as our operations scale.
Collect and analyse data across our payments capabilities to help producing clear and accurate MI and regulatory reporting to support operational governance and oversight.
Representing Griffin in the payments industry through attestation requests, industry meetings, and stakeholder engagement.
Driving continuous improvement by analysing data, challenging existing processes, and managing billing and invoicing for customers.
Owning billing processes for our customers, including monthly invoicing and fee collection.
Upholding a consistently high quality of output through rigorous quality assurance.
Who are you?
The ideal candidate gives their team confidence that our payment operations are in the hands of a responsible driver of operational excellence. You’re a pragmatic owner who seeks advice and guidance when you get stuck, while also looking to improve your processes.
You're curious and data-driven, using analysis to solve exceptions and find better solutions. You're also confident engaging with industry peers and communicating technical updates clearly to a wider audience.
You will have most of the following
Hands-on experience in a Payment Operations role, with one or more UK payment schemes (FPS, BACS or CHAPS). You will become Griffin’s in-house payments expert
Ability to manage time-sensitive investigations that allow others to operate effectively
Empathy - a strong desire to ensure genuine support for our customers
A data-informed approach where MI is developed as a tool to communicate, govern and prioritise, not just tick a box
Proactive and curious, while achieving a good balance between experimentation and tried-and-tested solutions
A flexible and supportive approach
We’d be thrilled if you also have a desire and drive to progress your career in banking, either as a payments expert or team manager.
What can we offer you?
We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future.
25 days off a year + winter break(we close in between Christmas and New Year) + bank holidays
Remote-first flexibility - work from anywhere in the UK
WFA - Everyone gets up to 20 ‘work from abroad’ days a year
Support with home office setup
Tax-advantaged stock options under HMRC's Company Share Option Plan (CSOP)
1:1 coaching and therapy through Oliva
Auto-enrolment into company pension scheme with Penfold
Enhanced parental leave with up to 6 months at full pay
Private medical insurance and life insurance (provided by Vitality and AIG respectively)
As a bank, we’re committed to maintaining the highest standards of security. This means that the successful candidate will need to complete background screening, and our offer will be conditional upon satisfactory review of these checks. This would include verification of right to work, criminal record, credit history, social media and professional reference checks
How do I apply?
Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through what happens next.
We’re remote-first
We have a small London office in Moorgate, but we are comfortable hiring people to work from anywhere in the UK. About a third of the company is based within occasional commuting distance of London, the rest are full-time remote.
Under representation
Our goal is for Griffin to proportionally represent the diversity of the working population in society. We’re working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team — whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you’re part of a group that is under-represented in fintech, we’d love to hear from you.