Customer Support Team Lead (m/w/x)
Grover
About Grover
Unlock the future of tech with Grover! We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and The Netherlands. Your journey to limitless possibilities begins with Grover!
Our Mission & Vision
To date, Grover has circulated over 1.2 million devices, employs over 400 people, and stands as one of the fastest-growing scale-ups in Europe. We hit Unicorn status in 2022, and are scaling internationally!
We're proud to champion a more sustainable way to use tech. With an average of 3-4 rental cycles per device depending on the category, we estimate that the rental of our portfolio from 2015-2021 resulted in 160,000 fewer e-waste products and about 250 tons of e-waste.
We are looking for an ambitious Customer Support Team Lead (m/f/x) full-time for our Customer Support team hybridly in Berlin.
🎯 What you will contribute:
- Manage a group of Customer Support representatives and specialists
- Drive quality customer service for their German-speaking customers
- Define KPIs with a strong focus on quality and efficiency
- Create a unique customer experience by proactively contributing through suggestions and implementing them independently
- Support the team with project coordination and prioritization
🤝What you bring:
- 1+ years of experience in a customer support position, ideally previous experience leading a team
- Experience working with product teams previously and you can easily identify technical issues
- Experience and focus on process optimization
- A proactive attitude and willingness to make customers happy
- Patience and a detail-oriented mindset
- High adaptability - you are flexible and look forward to new challenges
- The ability to work in a fast-paced work environment
- Strong communication skills in our company language English and Fluent German (C1 min). Dutch and Spanish are a big plus!
❤️🔥What you will love about us:
- Hybrid model with 30 days per year to work abroad
- 28 days of paid vacation, plus another additional day after 3 & 4 years
- BVG monthly discount to drive you anywhere in Berlin
- Company Pension Scheme and a top-up to Parental Leave (for both parents)
- Online Mental Wellness support with Nilohealth
- Urban Sports Club or ClassPass Corporate Discount
- Annual learning budget of 1000€
- 1 Paid Volunteering Day per Month
- Online German Classes through LanguageHero and Babbel subscription
- Exclusive Grover Tech discount for you & your loved ones
- A diverse global team of 72 nationalities (and counting!)
If you fancy an influential role and making our world a little greener, become part of the Grover Family, and let's grow together. 💚
We are looking forward to e-meeting you! 🚀