Head of Customer Success
Light
About Light
Light is a Smart Financial Platform (an SFP; not ERP - read our manifesto) set to make it easy, efficient, and transparent for multinational tech companies to manage their finances.
Come join one of Europe's strongest FinTech teams with people from Pleo, Juni, Google, X, AWS, Spotify, Klarna, etc. who are building a new category.
*Visa sponsorship is NOT available at this time*
This Head of Customer Success role is focused on…
Owning the entire post-sale customer lifecycle — from onboarding to renewal.
Building scalable processes and playbooks that help customers get value fast and grow with us.
Leading and growing a high-performing Customer Success team.
Ensuring every customer touchpoint reinforces trust, clarity, and long-term retention.
Acting as the voice of the customer internally — bringing feedback into product, engineering, and leadership conversations.
…and how you fit into the team:
You love building from scratch.
You care deeply about customer outcomes and understand the compounding effect of great onboarding.
You’re data-driven, operational, and comfortable working cross-functionally.
You’ve led CS or post-sales teams at fast-growing SaaS or fintech companies and know how to scale with quality.
Your qualifications could be:
5+ years in Customer Success or post-sales roles, 2+ in leadership
Track record of reducing churn and driving net retention in SaaS / fintech
Experience with onboarding, activation, and renewal workflows
Comfortable with technical integrations (APIs, data migrations)
Data-driven and analytical — can interpret usage data and act on it
Strong communicator and cross-team collaborator
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Comfortable building processes from scratch in a fast-moving startup
Bonus points:
Fintech or ERP experience
Familiarity with CS tools (Gainsight, ChurnZero, Totango)
Experience with PLG / bottom-up growth models
What success looks like in your first 6–12 months:
🚀 Customers reach value fast after signing
📉 Churn is low and renewals happen naturally
📈 Expansions grow organically with usage and trust
🏗 The CS team is high-performing and scaling
🗣️ Customer insights regularly influence our roadmap
💚 Customers love Light — and tell others (NPS and CSAT trending up)
Here’s what to expect in our hiring process…
Intro chat with COO or Chief of Staff (45 min)
Interview with team members (Sales, Product, Success)
Strategy-focused case discussion (retention, onboarding, or playbook challenge)
Culture-fit & leadership interview
Offer
… so a few tips to stand out would be:
Show how you’ve built onboarding or CS programs that moved the needle on NRR or churn
Bring data — tell us how you’ve measured CS health and improved it over time
Share your playbook-building approach and how you’ve scaled CS in similar contexts
Walk us through how you think — tradeoffs, prioritization, and influencing product or GTM
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Bonus points for showing how you’ve partnered with product or sales to drive upsell
While this is the good stuff...
In addition to being part of a great team and working in a really fun and innovative environment, we offer:
💸 Competitive salary + stock options in our fast-growing startup
🍼 Paid parental leave
🏝 25 days of annual leave + public holidays (in your country)
🥳 Regular socials and company off-sites.
🚀 A huge opportunity to shape a market-defining product and engineering culture
…these are the famous last words:
We’re building something new — and customers are at the heart of it. As Head of Customer Success, you’ll help define how the next generation of finance teams interact with Light, from day one to year five.
If you’re ready to lead a customer-centric team at a company growing fast and building right, we’d love to hear from you at careers@light.inc
🚀 Join the rocket ship while it’s taking off 🚀