Customer Support Manager



Customer Service
New York, NY, USA
Posted on Friday, June 7, 2024


We're building LiveFlow to help millions of people build better businesses by helping them manage their finances easily.

Every company has to manage its P&L and its cash. Still, too many companies drown because of manual financial work, the absence of understanding of how their numbers work, and too many other day-to-day priorities.

We want to fix that.

We are backed by world-class investors like YC, YC Continuity, Seedcamp, WndrCo, Moonfire, Bradley Horowitz (VP Product, Google), Tomer London (Co-Founder, Gusto), and more.


We are seeking a dedicated and empathetic Customer Support Manager, a vital role designed for individuals passionate about ensuring customer satisfaction. As the pioneer in this position, you will take end-to-end responsibility for crafting unforgettable experiences for our customers.

Our high bar is set at a 9.7/10 rating on G2 for Customer Support, and your role will be pivotal in maintaining, if not elevating, this standard.This role is specifically designed for people with top-notch technical support and problem solving skills who are eager to grow their career in a customer-facing managerial role.


  • Develop and implement scalable customer experience processes to ensure business growth without compromising customer experience.

  • Address customer support queries promptly and empathetically, consistently exceeding customer expectations.

  • Collaborate closely with our customers to facilitate seamless end-to-end implementation of LiveFlow.

  • Serve as the conduit between our customers and the product and engineering teams, effectively communicating customer issues and feedback internally to drive product improvements.

  • Craft a comprehensive Customer Support Playbook to catapult LiveFlow to its next level of growth, incorporating customer insights, innovative strategies, and industry best practices.

  • Implement and refine customer support processes to enhance customer satisfaction


  • 2+ years management experience in a customer success, customer operations or customer support related role

  • Customer satisfaction and customer support skills

  • Strong analytical skills and ability to identify and resolve customer issues

  • Excellent communication skills, both written and verbal.

  • Strong problem-solving skills and the ability to think independently in a fast-paced environment.

  • You are humble, you ask a lot of questions, are naturally curious and hungry to achieve impressive things in life and work.


  • Competitive base salary

  • Substantial equity package

  • Health, vision, and dental insurance

  • 401(k)

  • All the latest tech you need; MacBooks, monitors, etc.

  • Monthly budget to spend on books and conferences to keep learning

  • 28 days paid vacation + 9 US holidays

The estimated base salary for this role is $90,000-$120,000 USD. This range is subject to change, and the final base salary will be determined by factors such as geographic location, skills, work experience, and business needs.