Customer Success Manager



Remote · Indiana, USA
Posted on Friday, December 22, 2023
Customer Success · Anywhere in Belgium · Fully Remote

Customer Success Manager

Customer Success Manager
English Speaking
Remote, but Belgium based.

We are looking for a Customer Success Manager to empower and enable our customers to achieve their goals using Loctax. We are looking for someone who can create raving Loctax fans by delivering a world-class customer experience.

As a Customer Success Manager you will be responsible for through-life customer care; translating your customers' reasons for buying Loctax into a well-structured onboarding and implementation plan, as well as collaborating with various internal teams to solve customer challenges and day-to-day questions. Most importantly you will be guiding your customers to be successful - making them Loctax customers for life. This is an excellent opportunity for someone who is keen to apply their tax knowledge in the tax-tech space, who thrives on creating and executing project plans and who wants to be part of the growing Loctax family!

What is Loctax?

Loctax is a Compliance, Risk, and Governance platform, purpose-built for in-house tax teams to centralise, analyse and take action on tax data.

By bringing together internal and external stakeholders, Loctax helps to achieve full control over tax compliance, risks, advisory projects, audits and other tax responsibilities. It empowers companies to digitalise their tax function and to communicate clearly about their total tax contribution.

Who we are

Loctax is a ‘Series A’ Venture Capital (VC) funded start-up. We are a ‘remote-first’, friendly and a highly collaborative bunch with teammates spread across 🇧🇪 🇳🇱 🇬🇧 🇱🇹 🇵🇱 🇦🇪 🇸🇪 🇺🇸. We value new ideas and enjoy challenging the status quo - so we like people who speak up (respectfully!). We operate in a high-paced, autonomous environment and so we love people who are self-starters and highly motivated at heart.

We strive towards building an informal and transparent company culture whilst being advocates for people coming from diverse backgrounds.

We are proud to be backed by top VC funds from 🇪🇺 and 🇺🇸. Building software products that solve complex problems is our passion; we love doing that in a welcoming and motivating environment. Good vibes only ✌️

The role

What will you do?

  • Be the main point of contact for a set of customers, leading and managing their through-life Loctax experience - defining exactly what it takes to make them successful using the platform and collaborating with them to achieve that.

  • Lead new implementations with new customers - defining success criteria and onboarding plans aligned to their goals.

  • Collaborate with our customers to build and execute customer success plans driving adoption and growth throughout the entire customer lifecycle.

  • Be the ‘voice of your customer’ internally - advocating for their requirements when necessary.

  • Partnering closely with our sales and product department & other internal stakeholders to provide customer testimonials, feedback and drive growth.

  • Scaling adoption by bringing fresh, innovative ideas, using tools and standardised materials to manage day-to-day operations.

  • Use data-driven approaches to identify risks and opportunities across your customer base, proactively communicating and addressing them.

  • Attendance of and possible participation in tax events as a Loctax representative.

About You

  • Must-haves: Tax Backgrounds & fluent professional English language skills.

  • Be Belgium based and able to travel to client meetings.

  • 4-6 years of experience as a client-facing tax consultant (direct tax / indirect tax / transfer pricing / international tax) at an international consultancy firm (Big 4 or other).

  • Proficient English verbal and written communication skills are a must, as you’ll be communicating with our customers daily.

  • You’ll be comfortable speaking to stakeholders at all levels across various departments - from Chief Financial Officers to Heads of Tax and junior tax analysts.

  • You’ll have strong project management skills - with a track record of delivering projects and getting meaningful results for your clients.

  • You’ll have strong problem-solving & analytical skills; formulating solutions that keep your customers moving towards their goals.

  • You can think outside a box and have demonstrated your creativity with customer engagement and problem-solving.

  • You are a self-starter who thrives on autonomy, enjoys a rapid pace and wants to make a difference and drive success - both for our customers and Loctax.

  • We’re looking for a real cheerleader! 🎉 Willing to help, support and advise those around you, and open to collaboration and constructive feedback to evolve in the role. Someone who sees no job too big or small if it helps our customers reach their goals.

Perks of being a Loctaxer…

🌎 Remote first culture - work from home or if you prefer, we can offer you an allowance for a co-working space.

🌴 Annual leave - enhanced holiday plus any local public holidays.

🎂 Birthday day off - enjoy an extra day off on your birthday.

💷 Competitive salary - we pay in line with post-seed stage tech startups.

📈 Share options - the opportunity to participate in our share option plan.

💻 Top tech gear - we provide you with the tech setup of your choice so you can build your ideal remote office (applicable to employees only).

👨‍🎓 Learning budget - a budget for learning is on us. Whether you want to attend a customer success or tax conference, do a course or purchase books or tools, we want to support you as much as possible.

🏝 Team off-sites - legendary (if we can say so ourselves) team off-sites.

🧠 Mental health support - a free subscription to our employee mental health app, Spill.

🎉 A passionate team that will help you grow as the cheerleader that you are.

The Real Stuff

Loctax embraces and is committed to diversity and equal opportunities. We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

If this sounds like the sort of environment for you then we'd love to hear from you.

Customer Success
Customer Success Manager
Anywhere in Belgium
Remote status
Fully Remote

About Loctax

Loctax is the first-ever collaborative tax compliance, risk, and governance platform for global in-house tax teams.

By bringing together internal and external stakeholders, Loctax helps to achieve full control over tax risks, compliance, advisory projects, audits and other tax responsibilities. It empowers multinational companies to digitalise their tax function and to communicate clearly about their total tax contribution

Founded in 2020
Co-workers 25
Customer Success · Anywhere in Belgium · Fully Remote

Customer Success Manager