Medefer – providing a virtual outpatient service to deliver faster, better care for patients

Medefer is an innovative CQC registered healthcare provider that aims to transform the way that healthcare is delivered by enabling healthcare systems to provide patients with the best healthcare experience - timely, efficient, and effective.

We have a vacancy within our new Service Delivery team for a Service Manager.

You will be responsible for the day-to-day management of the Service Delivery team, ensuring the service to patients is delivered in line with national and local targets.

Role: Service Manager – Full Time

Location: Remote

Salary: £40,000 - £50,000 per annum

Hours: 35 hours per week, Monday to Friday between 9.00am and 5.00pm

As a Service Manager, you will:

• Support the delivery of a safe, effective, and high-quality service which will include risk management, people management, training delivery, health and safety, resource management, stakeholder engagement and performance management responsibility.
• Monitor and review patient pathways utilising patient tracking information to identify delays and deliver effective service improvements.
• Ensure systems are in place to monitor the delivery of contracted activity, identifying, mitigating, and escalating against any areas of underperformance or any risks to delivery.
• Ensure timely management of complaints and concerns, effective follow through on action plans and a positive approach to embedding learning from incidents.
• Be a confident communicator with the ability to present complex information to large groups and able to lead meetings with colleagues and partners as required.

The ideal candidate will have:

• Prior experience in an operational leadership role within a healthcare setting with experience in an NHS Acute Hospital Trust being highly desirable.
• Ability to remain calm and professional in a fast-paced environment.
• Strong organisational skills and attention to detail.
• An ability to analyse complex information to support decision making.
• Knowledge and understanding of RTT and DM01 reporting requirements.

What we can offer you:

• 28 days holiday in addition to the normal bank and public holidays
• Private Healthcare and Employee Assistance Programme
• Discount schemes
• Career development and opportunities for progression and training

To apply and/or register your interest in joining our Team, please visit us via https://medefer.teamtailor.com/.

Medefer fully complies with the Equality Act 2010. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds.

Medefer contact details are provided for the specific purpose to support potential candidates and are not to be used to market services. The named individual has not consented to unsolicited marketing emails. ‘Direct marketing’ means the communication, by whatever means, of marketing material which is directed at individuals. Privacy and Electronic Communications Regulations (PECR) apply to unsolicited emails, for which the individual has not provided consent. Medefer takes the privacy of individuals very seriously and failure to abide by this notice will result in action taken.

Department

Operations

Locations

Medefer Head Office

Remote status

Fully Remote

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