Patient Concierge - £27,300 per annum (12 Month...



Posted on Wednesday, July 10, 2024
Patient Care Team · Medefer - Head Office · Fully Remote

Patient Concierge - £27,300 per annum (12 Month Fixed Term Contract)

Medefer is an innovative CQC registered healthcare provider that aims to transform the way that healthcare is delivered by enabling healthcare systems to provide patients with the best healthcare experience - timely, efficient, and effective.

We have a temporary 12 month fixed term contract vacancy within our new Communication Hub for a Patient Concierge.

You will play a key role in delivering our patient experience strategy, ensuring our customers have a first-class experience and receive the care and support they need.

Role: Patient Concierge – Full Time (FTC)

Location: Remote

Salary: £27,300 per annum

Contract Type: 12 month Fixed Term Contract

Contracted Hours: Full time: 35 hours per week, Monday to Friday

Working Pattern: Shift pattern 8am to 6pm

Rota basis: 8.00am to 4.00pm, 9.00am to 5.00pm and 10.00am to 6.00pm

As a Patient Concierge, you will:

  • Be the first point of contact for our patients and stakeholders, provide a professional service, managing queries in an efficient and timely manner via calls, emails, and chat.
  • Provide exceptional customer service and work to facilitate the smooth day-to-day running of the Communication Hub.
  • Put the patient first with a seamless journey working with a first contact resolution mindset.

The ideal candidate will have:

  • Excellent empathy and listening skills.
  • Prior experience in a customer service role, ideally with a contact centre and a healthcare setting.
  • Ability to remain calm and professional in a fast-paced environment.
  • Strong organisational skills and attention to detail.
  • Excellent verbal and written communications skills with the ability to communicate effectively by phone and in writing.
  • Knowledge and understanding of RTT and DM01 reporting requirements.

What we can offer you:

  • 28 days holiday in addition to the normal bank and public holidays.
  • Private Healthcare.
  • Discount schemes.
  • Career development and opportunities for progression and training.

To apply and/or register your interest in joining our Team, please visit us via

We reserve the right to close the vacancy early in response to a high volume of applications.

Medefer fully complies with the Equality Act 2010. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds.

Medefer contact details are provided for the specific purpose to support potential candidates and are not to be used to market services. The named individual has not consented to unsolicited marketing emails. ‘Direct marketing’ means the communication, by whatever means, of marketing material which is directed at individuals. Privacy and Electronic Communications Regulations (PECR) apply to unsolicited emails, for which the individual has not provided consent. Medefer takes the privacy of individuals very seriously and failure to abide by this notice will result in action taken.

This role is subject to a satisfactory DBS (Disclosure and Barring Service) check as part of our recruitment/onboarding process.

Patient Care Team
Medefer - Head Office
Remote status
Fully Remote

Our Culture

Our culture is driven by our ambition to be to be the partner of choice to the NHS in empowering technology-enabled virtual healthcare solutions

We work in partnership with the NHS and we hold ourselves to their values and standards in the way we work and our culture.

Our values are evident in everything we do:

Our thinking is patient-first

Our approach is collaborative

Our culture is inventive

Patient Care Team · Medefer - Head Office · Fully Remote

Patient Concierge - £27,300 per annum (12 Month Fixed Term Contract)

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