Job Opportunities in the Seedcamp Portfolio

Step into the world of Solutions & Services at Pleo, a place where seamless onboarding experiences are crafted to bring delight to customers and businesses alike. As a Pleo Onboarding Specialist, you hold the key to unlocking the full potential of our cutting-edge solutions for businesses across Europe. Your mission is to oversee and execute the onboarding process with precision and finesse, collaborating seamlessly with both customers and internal teams to ensure a seamless journey from start to finish.

Picture yourself as the bridge between technology and human connection, understanding each customer's unique requirements, and configuring Pleo to match their needs perfectly. You'll be the go-to expert for technical support, providing consultation, sharing best practices, and conducting training to drive user adoption. But your role goes beyond just technical prowess – it's about building strong relationships and ensuring customer success becomes a powerful reference point for the world to see. Your genuine curiosity and exceptional problem-solving skills will shine through as you navigate multiple onboarding projects with ease, all while staying up-to-date with the latest industry trends.

Some of the fun you will have…

Facing customers :

1. Establish clear expectations on methodology, roles and governance
2. Identify customer objectives, priorities, policies, systems, and rollout plans
3. Align on project timeline, scope, resources, and integration requirements
4. Configure Pleo for users, including activation, limits, cards, integration, and compliance
5. Integrate Pleo with the customer's accounting system, export expenses, and help test
6. Provide consulting, share best practices, conduct training and help drive user adoption
7. Assist in preparing data, communication, policies, and guides
8. Provide hypercare, conduct final review calls, facilitate handover to CSM
9. Maintain strong relationships, gather feedback and CSAT scores
10. Assist in capturing testimonials or references

With internal terms :

1. Document, share knowledge, collaborate on training and enablement
2. Continuous process improvement
3. Accurately track efforts for revenue recognition, and resource allocation
4. Provide feedback and insights to product, development, and marketing teams
5. Collaborate with stakeholders, share updates, address risks
6. Ensure onboarding timeline and customer satisfaction
7. Share success stories, encourage testimonials, showcase experiences

What may mean success for you :

Success as an Onboarding Specialist is measured by impressive criterion such as :

1. ​​Successfully execute 95% of professional services projects within agreed constraints
2. Achieve 90% or higher CSAT, with a response rate of more than 50%
3. Generate at least one customer testimonial or approved case study

Note : these are subject to revision in a reasonably periodic manner

You will thrive in this role if you have:

1. Strong understanding of Pleo, B2B SaaS products, relevant technologies including configuration, integrations, and troubleshooting
2. Good knowledge of accounting principles, financial workflows, and tax codes
3. Business fluency in Spanish language is required
4. Excellent and successful customer facing experience
5. Genuine curiosity for understanding and fulfillment of customer needs
6. Strong and proven commitment to customer satisfaction and building relationships
7. Excellent planning, prioritization, and risk management abilities for simultaneous onboarding projects
8. Strong problem-solving skills, with attention to detail
9. Effective collaboration with cross-functional teams to drive success
10. Willingness to adapt to changing requirements and staying updated with industry trends

Why join us?

Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.

We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.

Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.

So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.

About your application

• Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
• We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
• We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
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