Customer Due Diligence Specialist
Pleo
Intro
At Pleo, we’re on a mission to revolutionise the way businesses manage company spending. No more outdated processes, clunky spreadsheets, or frustrating delays - we believe spend management should be seamless, empowering, and surprisingly effective for finance teams and employees alike. We’re creating tools that promote autonomy, foster trust, and let businesses focus on what truly matters.
Our culture is built on transparency, collaboration, and a deep commitment to innovation – which is reflected in our spending solution. At Pleo, you’ll join a passionate team shaping the future of work, all while having some fun along the way.
About the role
We're looking for a Customer Due Diligence Specialist to join our Customer Due Diligence Operations Team at Pleo. In this role, you'll be on the front lines, assessing and verifying customer information, conducting due diligence on low, medium and high-risk accounts, and ensuring we're fully compliant with all AML regulations. You'll be a key part of the team, using your keen eye for detail to protect Pleo and its customers.
If you’re excited about financial crime prevention and regulatory compliance, and you’re passionate about protecting a fast-growing financial institution from risk, this is the opportunity for you.
What you’ll be doing
As a Customer Due Diligence Specialist you will:
- Perform standard customer due diligence (CDD) and enhanced due diligence (EDD) reviews across our customer base, focusing on potential and existing high-risk corporate customers.
- Execute ongoing monitoring of existing customers (ODD).
- Conduct ad-hoc remediation projects
- IIdentify risks and propose and implement applicable controls to mitigate them.
- Support peers and contribute to increasing the organizational capability of the team.
What you bring
You’ll thrive in this role if you have:
- Minimum 3 years of experience performing Enhanced Due Diligence (EDD) reviews for corporate high-risk clients.
- Extensive knowledge of high-risk industries and effective risk mitigation measures.
- Deep understanding of the end-to-end KYC and client onboarding processes.
- Expertise in AML/KYC regulations and industry guidelines.
- Proficiency in verbal and written English. A second language can be considered an advantage.
- Demonstrated understanding of using AI tools in a compliance context.
Who you’ll be working with and reporting to
You’ll report to our Customer Due Diligence Lead and work closely with remote teams across Europe. Our team is highly collaborative and focused on enabling a secure and efficient customer journey. You’ll also have the chance to partner with teams across Operations, Compliance, and Product to ensure success.
How you’ll develop in this role
In your first 6 months at Pleo, you’ll:
- Achieve end-to-end mastery of Pleo’s Know Your Customer (KYC) processes. This includes reviewing low, medium, and high-risk cases, solving complex due diligence challenges, and ensuring every customer meets regulatory standards without unnecessary friction.
- Build strong, collaborative relationships with key stakeholders, including Sales, KYC Support, Compliance, and Framework teams, to help us find a scalable balance between fighting financial crime and championing the customer experience.
- Proactively manage a varied workload that includes complex onboarding cases and ongoing due diligence, providing reliable and detail-oriented support wherever the team needs it most.
- Become a strong contributor to the team's overall performance.
We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in AI-driven knowledge systems.
Show me the benefits!
Your own Pleo card (no more out-of-pocket spending!)
Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office 🍜
Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
We offer 25 days of holiday + your public holidays
For our Team, we offer both hybrid and fully remote working options
Option to purchase 5 additional days of holiday through a salary sacrifice
We use MyndUp to give our employees access to free mental health and well-being support with great success so far ❤️🩹
Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶
Why join us?
Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.
We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.
Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.
So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.
About your application
- Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
- We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
- We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
- When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.