Job Opportunities in the Seedcamp Portfolio

Qminder is looking for a Customer Growth Lead to drive account expansion and deepen customer relationships as we scale following our $3M seed round. We’ve built a strong foundation, achieving a CSAT of ~70 and high customer retention. Now, we’re focused on helping our customers grow with us through strategic upsells, deeper engagement, and long-term success.

As Customer Growth Lead, you will own and execute proactive account expansion strategies, ensuring customers continuously gain increasing value from Qminder. Working closely with Sales and Product teams, you’ll align on customer needs, accelerate adoption, and identify new revenue opportunities. As Qminder grows, this role will also play a key part in shaping and scaling our Customer Success function.

What You’ll Do:

• Be a trusted partner to our customers, ensuring they get maximum value from Qminder and continuously grow with us.
• Identify and execute strategic upsell & expansion opportunities, helping customers solve bigger challenges with our platform.
• Own customer engagement and retention, guiding them from onboarding to long-term success.
• Develop and implement a Customer Success playbook focused proactively identifying upsell and expansion opportunities, building strong customer relationships, and improving overall lifecycle management.
• Work closely with Sales and Product teams to align on customer needs, product adoption, and revenue growth strategies.
• Analyze key metrics to refine strategies and hit ambitious growth targets.
• Shape and scale our Customer Success function, leading our existing team member while working directly with key accounts.

About You:

• You have a strong background in Customer Success, Account Management, or Sales, ideally in a B2B SaaS environment.
• You have experience of driving upsells, expansions, and renewals, with a customer-first mindset.
• You thrive in a fast-paced, growth-focused setting and excel at balancing strategic planning with hands-on execution.
• You have excellent communication skills and are fluent in English.
• Experience with tools like Chartmogul, HubSpot, and Stripe is a plus, along with a deep understanding of SaaS metrics and customer lifecycle management.

Besides all the usual benefits, we will also offer you:

• Cosy team. We don't follow corporate hierarchies. Whether it's junior devs or CEO, you'll always discuss things on equal terms.
• Exciting challenges. You won't be given a manual. Be prepared to make small steps one day, and big leaps the other day.
• Flexible environment. We work on a trust basis. As long as your task list is in check, you get unlimited WFH days and flexible hours.
• Grow with us. We want you to become the best version of yourself. We'll help you sign up for courses, buy books, and visit seminars.
• Reap the rewards. We want you to be at 100% even outside of work. You'll get 7 paid health days, regular wellness checkups, and mental health support.
• Come as you are. Diversity is the spice of life. Be it a diverse background or a different viewpoint, we care about what you bring to the table.