Job Opportunities in the Seedcamp Portfolio

We are a fast-growing Series B tech startup that helps financial institutions fight fraud and financial crime with AI, and we are expanding rapidly to meet the demands of the evolving financial landscape.

Right now, we are looking for a Technical Account Manager (TAM) in Prague, to serve as the primary technical and strategic point of contact for our customers in EMEA region.

This role sits at the intersection of technical expertise, customer enablement, and commercial growth. The TAM will own the post-sales customer relationship from a technical perspective — leading integrations, driving adoption, ensuring value realization, and building the technical foundation for long-term expansion.

You will work closely with Customer Success, Sales, Product, Engineering, and Support to ensure customers successfully implement, scale, and grow with our platform.

Main responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for mid and high touch assigned enterprise clients building strong relationships and understanding their unique needs.
• Conduct regular check-ins with clients to assess satisfaction, gather feedback, and identify opportunities for improvements.
• Proactively anticipate and address potential issues or concerns raised by clients to ensure a positive overall experience.
• Proactively search for improvements, provide information that can drive internal research developments.
• Proactively develop and maintain strong relationships with clients.
• Build champions within the clients´ organization and expand to other departments and regions.
• Illustrate value by organising and leading QBR sessions with clients, including key stakeholders, decision makers, C-level executives.
• Co-coordinate customer integration projects, manage deadlines, set expectations and deliver KPIs set with the customer.

Technical/Product Support and Guidance:

• Provide technical guidance and assistance to clients on integrating our tool with their systems (mapping their internal processes, managing deadlines, running workshops regarding product integration, etc.).
• Act as a subject matter expert, offering insights and recommendations to help clients optimize their use of Resistant tools in Transaction monitoring, AML and Documents forensics areas.
• Share product updates, provide value and find best possible solutions for clients´ needs.
• Collaborate closely with our internal technical and research teams to troubleshoot and resolve technical issues reported by clients in a timely manner.
• Be able to process, review and summarise data; confident use of Athena for advanced checks, API monitoring, be able to create advanced production reports that are not part of current dashboards, understand the API documentation in order to help and navigate clients.
• Drive clear communication across customer operational areas. Drive alignment, facilitating and reporting on overall engagement status and outcomes.
• Aim for upsell opportunities; find and create technical foundation for future upsell, such as Adaptive Decisioning, Transaction Monitoring, etc.

Account Planning and Strategy:

• Develop and execute strategic plans for each client, leveraging data analysis and market insights to identify opportunities for expansion, upselling, and cross-selling of our services.
• Monitor and track key account metrics, such as usage patterns and customer satisfaction scores, to identify areas for improvement and drive proactive account management initiatives.

Training, Onboarding and Adaptation:

• Design and deliver customized training sessions for clients to ensure they have a comprehensive understanding of our platform's features, functionalities, and best practices.
• Lead the onboarding process for new clients, overseeing the implementation and setup phase to ensure a seamless transition and accelerated time-to-value.
• Develop and maintain a repository of training materials, documentation, and resources to support ongoing client education and enable self-service troubleshooting when possible.

Client Advocacy:

• Serve as a passionate advocate for our clients within the organization, representing their interests and feedback to relevant stakeholders across Sales, Product, and Engineering teams.
• Proactively identify opportunities to showcase client success stories and use cases, leveraging testimonials and case studies to demonstrate the value of our platform and drive retention and expansion efforts.
• Delivered and created opportunities for references.
• Foster a culture of customer-centricity and continuous improvement, championing initiatives to enhance the overall client experience and strengthen long-term partnerships.

What We’re Looking For

Experience

• 2+ years in a Technical Account Manager, Solutions Engineer, or similar SaaS role.
• Experience working with APIs and technical integrations.
• Experience managing enterprise or strategic accounts.
• Proven ability to drive retention and expansion.

Technical Skills

• Strong understanding of REST APIs and system integrations.
• Ability to understand API documentation and technical specifications.
• Comfortable analyzing data and usage metrics.
• Experience with dashboards, reporting tools, and CRM platforms.
• Ability to explain complex technical concepts clearly.

Soft Skills

• Excellent stakeholder management and communication skills.
• Strong problem-solving mindset with high ownership.
• Proactive, structured, and detail-oriented.
• Commercial awareness and growth mindset.
• Ability to thrive in a fast-paced SaaS environment.

Got you interested? Send us your CV and let’s have a chat!