IT Support Engineer

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Technology team isn’t just one of the best in the industry. It’s one of the best in the world. And we’re proud of it. It’s our driving force, our engine. From building a new financial backend to creating an innovative app that millions of people around the world will use, there’s nothing (and we mean nothing) our tech team can’t do.

We're looking for an IT Support Engineer who'll help our employees with their technology needs throughout their time at Revolut. This is a hybrid role with 2–3 days per week in the Mexico City office.

If you're keen to be part of a team revolutionising the way the world does money, let's get in touch.

What you’ll be doing

• Solving IT requests and making sure tickets are closed within SLAs
• Resolving emergency or unplanned support activities (fixing meeting room hardware, helping with urgent laptop issues, etc.)
• Supporting new hires through configuring and provisioning laptops, including initial IT set-up and ongoing managment
• Retrieving exiting employees' hardware and managing the hardware lifecycle to decommission or reuse it
• Managing any Revolut owned technology, including both office and remote hardware
• Identifying improvement opportunities and supporting the Tech Services team with technology or process implementation
• Supporting the team with process optimisations and change management
• Participating in global project initiatives to support Revolut growth by improving solutions

What you'll need

• Fluency in English
• 2+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, ticket management via Jira/Atlassian, etc.)
• Experience in endpoint devices and incident management
• Vendor management (outsourcing) experience
• Knowledge of best practices in IT administration and system security
• Exceptional organisational and time management skills
• Impressive analytical and problem-solving skills
• Great interpersonal and communication skills

Nice to have

• Experience with technical support for Slack
• Experience working with Atlassian products, such as Jira and Confluence
• Experience working with MDM tools, such as Jamf
• Fluency in Spanish

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.