FinCrime Analyst (KYC Back Office)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure customers stay at the forefront of everything Revolut does.

We’re looking for a customer support superstar to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base. We want fast acting problem solvers, not script readers.

If you don’t see your long-term future in customer support, that’s cool too. We put a lot of time aside to train you so you’re ready to hit the ground running in another team within the company if you decide to make a change.

We’re a globalfintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

Up for the challenge? Let’s get in touch.

What you’ll be doing

• Providing customers with an outstanding customer experience, ensuring they feel secure whilst using our service at all times
• Delivering excellent customer service via our in-app live chat, phone, and email
• Representing Revolut online at all times
• Collaborating with other international teams to tackle any customer disruption

What you'll need

• Fluency in English and Spanish
• Excellent communication and writing skills
• Great numeracy and IT skills
• 1+ years of experience in financial crime
• The ability to multitask, work well under pressure, and within tight time frames
• A willingness to work different shifts
• The ability to work together with multiple compliance teams in a dynamic, international environment
• To be able to work from the Mexico City office

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.