Mortgages Administrator

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The credit department at Revolut is anything but ordinary. They design, develop, and launch credit products across the globe. The team manages our products from the start to the end. They develop the back-end, data science infrastructure, and then create a local setup in each country with easy-to-use risk management and portfolio management solutions. It's a big old job, but our people are a credit to us all.

Not everything in fintech can be automated. That's where you come in. We're looking for a Mortgage Administrator who can help our customers with their mortgages.

You'll be an expert in operational processes, and follow Revolut's procedures. You'll also support our Sales teams and underwriters, and get an opportunity to be involved in making our products better every day.

Up for the challenge? Let's get in touch.

What you’ll be doing

• Processing mortgage applications, including verifying documentation, meeting pre-disbursal conditions, and executing credit fund disbursal
• Maintaining accurate and up-to-date customer records on the bank's systems by recording application data, ensuring its accuracy, and adhering to internal policies and procedures
• Liaising with customers, notaries, and valuers to gather necessary information and resolve queries promptly
• Managing tasks related to monitoring special conditions, e.g., home insurance
• Handling customer requests and inquiries post-disbursal, including issuing bank consents and statements, and providing customer support
• Conducting thorough checks on customer affordability and creditworthiness
• Contributing to the continuous improvement of mortgage processes and procedures

What you'll need

• Experience in mortgage administration, credit operations, or a related role.
• Understanding of mortgage products, processes, and regulatory requirements.
• Excellent problem-solving and analytical skills
• Customer communication experience
• High level of maths and attention to detail when looking at documentation.
• The ability to work within given deadlines/SLAs
• Exceptional communication and interpersonal skills
• The ability to work collaboratively in a fast-paced environment and manage multiple priorities effectively

Compensation range

• Vilnius: €3,400 - €3,500 gross monthly*
• Lithuania: €3,400 - €3,500 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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