Lead Product Owner (Customer Experience)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Without our Product team, there'd be no Revolut. Each one of our features started here, in the hands of our creative and innovative Product team members, and all our future ones will too.

This team’s scope is wide — leading on the integration of engineering, data science, operations, and design — to continue changing the way the world does money.

We’re looking for a Lead Product Owner who knows how to take responsibility over the roadmap of their product, including day-to-day operations, project execution, and addressing risks. From conception to launch and beyond, you’ll collaborate cross-functionally and communicate with senior management to be the go-to person for your product.

If you have an entrepreneurial passion and drive to never settle, we’d like to hear from you.

What you’ll be doing

• Owning different products across our customer experience department
• Managing, enhancing, and redesigning our CX offerings, including the news feed, chat, chatbots, and voice assistance, while also introducing new features to elevate our customer experience to the next level
• Completely owning your team's products and features, from ideation, through development, to launch, growth, and maintenance
• Working alongside multiple stakeholders across the business
• Reporting into senior leadership
• Taking end-to-end ownership of the whole department and its roadmap, you'll be looking to exceed industry standards and ensure our customer support/experience is top-tier

What you'll need

• Exceptional UX skills — these experiences are design-heavy and need to be highly user centric
• Previous experience of building out a CX offering
• Experience in managing large teams (Product Leaders at Revolut directly manage multiple squads and Product Owners)
• Experience working on technical products (platforms, distributed systems, data science, machine learning, computer vision, embedded systems, robotics, etc.)
• Excellent communication skills, with the ability to articulate complex ideas to both technical and non-technical stakeholders
• A bias to action and bootstrapping major projects, never hesitant to roll up your sleeves and be hands-on
• Experience developing and launching products from scratch

Nice to have

• Experience with building out AI products

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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