Subject Matter Expert (People Product)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Revolut People is the engine behind Revolut’s historic growth to over 7,500 employees. An HCM platform designed and built to solve the challenges of modern, ambitious businesses. It’s one solution for the complete employee journey, simplifying all things people ops and giving employees the tools they need to be more productive. Our mission; help companies reach their true potential.

We’re looking for a superstar to join our team as a Technical Support Specialist. This role is about much more than just ticking off tickets, this is about truly delivering “WOW” levels of service to our users and creating a customer centric approach which will help us win in the external market. This will also be a great opportunity to increase and boost your knowledge, along with gaining new skills! We want to hire someone who is passionate about providing great service and excited by the prospect of deepening their knowledge on the next HR SaaS disruptor. If you believe that’s you, this position is definitely a fit!

You’ll be expected to work standard working week hours.

What you'll be doing

• Investigating technical product issues – interacting with customers to get to the root cause of issues and guiding them through how to resolve
• Becoming a product expert – establishing a deep understanding of the product in your area, enabling outstanding customer experience
• Collaborating with product teams – escalating technical issues to product and engineering and sharing updates on progress with our customers
• Assessing product usability — stress testing product fixes and new releases to ensure only the best solutions reach our users

What you'll need

• Proficient English language skills
• Bachelor’s degree or equivalent
• Strong writing skills and great numeracy and IT skills
• Ability to explain complex issues in an easy and understandable manner.
• Strong attention to detail and analytical skills.
• Excellent communication skills

Nice to have

• Experience working in Technical Support (L1/L2)
• Knowledge of SQL
• Jira and Google Cloud platform knowledge

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice