Customer Onboarding and Success Manager (Employer of Record)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

With our new Employer of Record (EOR) feature, Revolut is redefining the future of work by empowering businesses to compliantly hire and pay employees across the globe.

As we rapidly expand our B2B offering, we're looking for a self-starter, results-driven Customer Onboarding and Success Manager to set up this function from the ground up. You'll be responsible for delivering an outstanding experience across the entire customer lifecycle: from enabling customers to use our platform to hire their first employee to driving deeper adoption of our services.

This is a role with material impact on both customer acquisition and retention, since you'll be at the frontline of our business and will interact directly with customers. You'll also be the voice for customers within Revolut, collaborating closely with Product and Engineering teams to build a best-in-class offering.

Ready to take our customer experience to the next level and beyond? Let's get in touch.

What you'll be doing

• Owning the end-to-end onboarding process for your customer portfolio, ensuring alignment with customer hiring goals
• Building trusted relationships and becoming a trusted advisor for global hiring
• Addressing customer issues proactively and managing escalations throughout the lifecycle
• Keeping customers informed on new features and product updates
• Driving ongoing product adoption and engagement
• Designing and optimising processes to streamline onboarding and customer success
• Creating playbooks and customer-facing documentation and expanding our knowledge base
• Collaborating cross-functionally with Product, Engineering, Sales, Marketing and Ops teams
• Sharing customer feedback and insights to shape the EOR product roadmap

What you'll need

• 2+ years of experience in a fast-growth B2B tech or SaaS company
• Expertise in customer-facing roles, such as customer success, account management, operations/project management, with a focus on relationship building to drive value
• Fluency in English with excellent communication and interpersonal skills
• The ability to self-organise, think analytically, and solve problems independently
• A track record of improving key customer metrics (such as CSAT), successfully handling multiple responsibilities simultaneously, and enhancing processes to deliver a smooth, consistent customer experience
• The ability to remain calm under pressure in a fast-paced environment
• A bachelor’s degree

Nice to have

• Experience in tech companies within HR, employer of record, payroll, or global mobility functions
• Familiarity with employment practices across countries
• Experience in people management or team leadership

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice