Support Specialist (Social Media)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We're also internal Ω, working with product teams to ensure users stay at the forefront of everything Revolut does.

We’re looking for well-spoken and super creative individuals to join our team as Social Media Support Specialists. This role isn’t just about answering messages and comments quickly, this is about truly delivering “WOW” levels of service. We want fast acting problem solvers, not script readers. We want people to whom we can entrust the Revolut’s image built through our social media platforms

We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

Up for the challenge? Let’s get in touch.

What you'll be doing

• Providing users with an outstanding customer experience across platforms
• Collaborating with international teams to resolve customer issues
• Managing the company’s Facebook, Twitter, and Trustpilot accounts
• Monitoring and moderating the Revolut Community page
• Representing the company publicly across user-facing platforms
• Interacting with users via direct messages and assisting with product-related issues
• Supporting both retail and business product inquiries
• Switching between multiple social media platforms to manage engagement and responses

What you'll need

• Fluency in English
• Empathy and love for helping people
• The ability to explain complex issues clearly and simply
• Excellent communication skills
• Exceptional attention to detail and analytical skills
• Self-motivation and flexibility to adapt in a team-oriented environment
• A self-driven mindset with strong problem-solving skills
• Prior customer support experience
• Excellent writing, numeracy, and IT skills

Nice to have

• Experience with social media platforms in a professional setting
• Experience managing a successful personal profile on a social media platform

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice