Product Owner (Customer Experience)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Product team shapes the experiences that power Revolut. They turn complex problems into simple, scalable solutions — working across design, engineering, and data to build features our customers love.

We’re looking for a Lead Product Owner who knows how to take responsibility over their product roadmap, including day-to-day operations, project execution, and addressing risks. From conception to launch and beyond, you’ll collaborate cross-functionally and communicate with senior management to be the go-to person for your product.

If you have an entrepreneurial passion and drive to never settle, we’d like to hear from you.

What you’ll be doing

• Owning different products across our Customer Experience function
• Managing, enhancing, and redesigning our CX offerings, including the news feed, chat, chatbots, and voice assistance, while introducing new features to elevate our customer experience
• Overseeing your team's products and features, from ideation, through development, to launch, growth, and maintenance
• Working alongside multiple stakeholders across the business
• Reporting into senior leadership
• Taking end-to-end ownership of the roadmap to exceed industry standards and ensure our customer support/experience is top-tier

What you'll need

• Exceptional UX skills to create design-heavy experiences that are highly customer-centric
• Experience building out a CX offering
• Experience managing a product team
• Experience working on technical products (platforms, distributed systems, data science, machine learning, computer vision, embedded systems, robotics, etc.)
• Excellent communication skills, with the ability to articulate complex ideas to both technical and non-technical stakeholders
• A bias to action and bootstrapping major projects, never hesitant to roll up your sleeves and get involved
• Experience developing and launching products from scratch

Nice to have

• Experience developing AI products

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice