Customer Support Specialist



Customer Service
Prague, Czechia
Posted on Wednesday, April 19, 2023

We use state-of-art Al plus intuitive Ul to eliminate unnecessary paperwork and make the whole world go faster.

As a Customer Support Specialist, you will make sure that clients’ questions are addressed in a timely and accurate manner. You will conduct technical investigations in cooperation with other teams. Great customer experience is going to be your number one goal.

About you

We are all geeks and hackers who like to engineer beautiful systems, all the way up to Rossum's CEO.

You will fit right in if:

  • You have previous experience with software support or are interested in it
  • SaaS sounds familiar to you :)
  • You are customer oriented - you love working with people and helping them on daily basis
  • Communication is your thing - you can explain complex matters in clear and structured way
  • You like to write - you are going to create support articles and help build our knowledge base
  • You have excellent command of the English language - both spoken and written
  • You enjoy solving technical puzzles - have that inner detective in you
  • Nothing sneaks past you unnoticed - perceptiveness and fact-finding are your strengths
  • You are willing to work in shifts and on public holidays
  • You are honest and bullshit-free - your opinions are data driven but you embrace critical thinking and respect others’ points of view
  • You have experience with support systems, JIRA and Confluence - nice to have

What we offer

We are building a hyper-growth SaaS startup following the best Silicon Valley practices, in Prague.

:moneybag: Stock options
:desert_island: 5 weeks of vacation
:face_with_thermometer: 5 sick days / personal time off
:child::skin-tone-2: Extra two weeks for paternity leave
:computer: High end laptop & other necessary tech
:speaking_head_in_silhouette: English & Czech language lessons on all levels
:stew: Tasky snacks, food and beverages in the office
:weight_lifter: Multisport card to access sports facilities
:man-woman-boy: Referral program

About Us

Rossum (the name comes from Czech writer Karel Čapek’s play “Rossum’s Universal Robots”) is capable of extracting data (from documents) six times faster than the human rate. Last year alone it managed to save companies across a number of sectors over one billion keystrokes, the equivalent of 150 years of human labor. Today, the company automates document communication for customers on five continents and a client roster that includes Siemens, Bosch, Cushman & Wakefield, Veolia, and, here in the Czech Republic, Alza, Kofola, and Mattoni.

After tripling our revenue in 2020 and securing Eastern Europe’s largest-ever Series A funding of $100M in 2021 , we plan to further expand our market share and invest heavily across our Go-to-market teams & our research and development backbone.

Our product is number #1 in its category.

Learn more about Rossum on, Forbes & TechCrunch.

Rossum is an equal opportunity employer. At Rossum we believe human potential is the most powerful force for progress and success we aim for. Therefore we maintain a culture of belonging and treat people with respect and provide equal opportunities for hiring, employment, promotion, termination, compensation etc. Rossum does not discriminate against any job applicant or employee or protected veteran because of race, colour, religion, national origin, sex (including pregnancy, gender identity and sexual orientation), physical or mental disability, age or genetic information.

By submitting your application you acknowledge that Rossum will process your personal data for recruitment purposes and selection procedure. Rossum acts as joint controller together with its affiliates (Rossum Ltd, Rossum Czech Republic s.r.o., Rossum USA Inc. and Rossum Israel Ltd.). More details on Rossum’s privacy policy can be found here.