Technical Account Manager



IT, Sales & Business Development
Prague, Czechia
Posted on Thursday, February 29, 2024

As a Technical Account Manager at Rossum, you will play a crucial role in helping our customers achieve success by leveraging our state-of-the-art AI and intuitive user interface to eliminate unnecessary paperwork and streamline their workflows.

You will work closely with customers to understand their unique business and technical needs, and guide them through any technical challenges they may encounter along the way.

To be successful in this role, you should have strong customer-facing skills, hands-on technical background, and enjoy solving problems through data extraction and solutioning.

Experience with other SaaS products and programming languages like Python and JavaScript are valued, but not mandatory.

About you

For this role we're looking for great communicators with a knack for technical solutioning. You will fit right in if you:

  • Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points

  • Are able to deliver clear, structured, and convincing presentations about your vision for the account and your plan to get there

  • Are able to frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective

  • Enjoy project management and have the ability to coordinate projects with multiple stakeholders

  • Able to communicate designs and ideas in a clear and descriptive manner, so the customers can understand and follow your recommendations

  • Foster UX sensitivity and aim to make the customers’ lives better by simplifying their workflows

  • Are honest and base your opinions on data, but don’t cling to it in the face of good arguments

  • Have strong problem-solving skills with a hands-on technical background

  • Have experience with other SaaS products, including API, integration, configuration, and customization

What you will do

  • Be customers' main technical contact throughout their contract.

  • Be responsible for project management of more complex customer projects where multiple parties of different skill sets and needs collaborate on a single setup.

  • Cooperate with members of Customer Experience and Sales organizations in order to deliver a great customer experience both on the technical and commercial side.

  • Consult with the Rossum product team on continuous improvement of the Rossum platform as well as advocate customers' views.

  • Senior TAMs should be able to do at least basic scripting in Python.

Your bread and butter will be tweaking and configuring the customer’s account in order to achieve a great user experience. To do so, you'll have many power tools at your disposal. One such tool is the Calculations extension, which introduces basic arithmetic operations for the data Rossum AI captured.

What you will not do

  • This role is about the value and success of the customer, all commercial aspects of the account management will be handled by dedicated business people.

What we offer

We are building a hyper-growth SaaS startup following the best Silicon Valley practices in Prague.

  • Working with self-driven people who love what they do and continuously try to learn how to do it better

  • Gaining first-hand insight into how companies of different sizes, industries and regions go through complete transformation of their back-office

  • 80/20 split between base salary and variable compensation based on customer retention and usage.

  • We designed the Employee Stock Option Plan as the fairest in Prague.

  • Enjoyable working environment in a very diverse team (35+ nationalities).

  • High-end laptop & other necessary tech

  • 5 weeks of vacation, flexible working hours, and home office setup.

  • Tasty snacks & the best coffee and tea in Prague.

  • English language lessons on all levels.

  • Multisport card to get your workout at any of 2 700 places in Czechia.