Technical Account Manager (US hours)



IT, Sales & Business Development
Prague, Czechia
Posted on Thursday, February 29, 2024

We use state-of-art AI plus intuitive UI to eliminate useless paperwork and make the whole world go faster. In practice, this often means the design of seamless document workflows, solutioning through data extraction problems using Rossum’s AI admin stack, and finally applying the Rossum modular extension environment.

As a Technical Account Manager, your job is to understand customers' business and technical needs and lead them through all technical challenges all the way to their success.

As a US-dedicated TAM, you will need to be available for meetings with customers in the EST time zone (GMT+1-6h).

Organized and clear communication and the depth of hard skills are the main determining factors of seniority in this role.

About you

For this role we're looking for great communicators with a knack for technical solutioning. You will fit right in if you:

  • Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points

  • Are able to deliver clear, structured, and convincing presentations about your vision for the account and your plan to get there

  • You are a problem solver with hands-on technical background

    • You like to familiarize yourself with a problem by tweaking and breaking

    • You have hands-on experience with other SaaS products (API, integration, configuration, customization)

  • Are able to frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective

  • Understand best practices of project management and are able to coordinate and communicate projects with multiple parties involved

  • Are able to communicate designs and ideas in a clear and descriptive manner, so the customers can understand and follow your recommendations

  • Foster UX sensitivity and aim to make the customers’ lives better by simplifying their workflows

  • Are honest and base your opinions on data, but don’t cling to it in the face of good arguments

  • Hard skills of value (not mandatory but significantly increase fit)

    • Python, Javascript or any other programming language, SQL, HTTP requests and API, Integration platforms, AWS, GIT, Tableau

What you will do

  • Be customers' main technical contact throughout their contract.

  • Be responsible for project management of more complex customer projects where multiple parties of different skill sets and needs collaborate on a single setup.

  • Cooperate with members of Customer Experience and Sales organizations in order to deliver a great customer experience both on the technical and commercial side.

  • Consult with the Rossum product team on continuous improvement of the Rossum platform as well as advocate customers' views.

  • Senior TAMs should be able to do at least basic scripting in Python.

Your bread and butter will be tweaking and configuring the customer’s account in order to achieve a great user experience. To do so, you'll have many power tools at your disposal. One such tool is the Calculations extension, which introduces basic arithmetic operations for the data Rossum AI captured.

What you will not do

  • This role is about the value and success of the customer, all commercial aspects of the account management will be handled by dedicated business people.

What we offer

We are building a hyper-growth SaaS startup following the best Silicon Valley practices in Prague.

  • Working with self-driven people who love what they do and continuously try to learn how to do it better

  • Gaining first-hand insight into how companies of different sizes, industries, and regions go through a complete transformation of their back-office

  • 80/20 split between base salary and variable compensation based on customer retention and usage.

  • We designed the Employee Stock Option Plan as the fairest in Prague.

  • An enjoyable working environment in a very diverse team (27+ nationalities).

  • A laptop of your choice & necessary tech is a given.

  • 5 weeks of vacation, flexible working hours and home office setup.

  • Tasty snacks & the best coffee and tea in Prague.

  • English language lessons on all levels.

  • Multisport card to get your workout at any of 2 700 places in Czechia.

About Rossum

We are automating document communication. Thousands of lifetimes per day are burned on manually dealing with documents in enterprise back offices. It’s a terrible job, making the whole world go slower. Right now, we already process up to hundreds of documents per minute to save our users 85% of this work, serving some of the world’s best companies. Our mission is to create a world that builds rather than types, as companies that switched from email to Slack and Teams for internal communication next switch to Rossum for their orders and invoices.