Live Operations Assistant



London, UK
Posted on Monday, May 22, 2023

Ryde is the world’s leading, fully integrated, last-mile management platform that is bringing the future of hyper-local to Europe.

Backed by leading venture capital funds and angel investors from around the world, we are a #riderfirst business. We connect our customers with delivery couriers and leverage technology to improve the working lives of riders in the gig-economy.

At Ryde it's only the beginning, and off the back of our £4 million Seed Funding, we are searching for a Live Operations Assistant to take us to the next level. With the delivery sector aggressively expanding, and no signs of slowing down, so are we. Ryde is set to continue our rapid growth across the UK and, with your help, into Europe and beyond.

A perfect fit at Ryde is someone who is highly ambitious, collaborative, a creative think and action oriented. A natural communicator who is unafraid of a new challenge. We love people who are humble but tenacious.

Your Role

This is a rare opportunity to join a rapidly expanding start-up as a Junior Client Success Manager reporting directly to our Client Success Director. At Ryde, we move fast. You’ll be collaborating with talented industry specialists, tackling complex problems and creating genuinely meaningful impact across the entire business.

Your responsibilities

  • Assisting our current live ops team with the day to day operations across all deliveries
  • Providing vital courier support during their jobs
  • Keeping regular comms with our riders to ensure high levels of job fulfilment and accuracy
  • Engaging our rider pool and getting them excited about work!
  • Assisting with administrative tasks in our recruitment team; sending out invitations on job boards, activating rider accounts and supporting them along the way

You are

  • A fast learner and highly motivated
  • A tech whizz and comfortable picking up internal systems
  • Comfortable communicating with team members, clients and riders across the entire business
  • High energy, confident and ambitious
  • Ready to get stuck in!

Bonus Points

  • Experience with Slack
  • Experience with Hubspot
  • Proficient in Google Sheets/Excel
  • Have experience as a courier/have a keen interest in the logistics & delivery industry

What’s in it for you

  • London Living Wage (hourly)
  • 40 hours per week (9am - 6pm)
  • Fantastic training schedule and support from our current team
  • Work available up until the end of the year and offers of full time employment to best performers who show an interest in joining the full time team
  • Regular team socials and a fully stocked office space located near Shoreditch
  • Steep learning curve from day one
  • Great opportunity to contribute to something you can be proud of: we are growing fast, which means that the opportunities at Ryde are virtually limitless.
  • An awesome team spirit and an exciting workplace with a dynamic and international environment.
  • Transparent company culture with flat hierarchies and a high career growth trajectory at Ryde
  • A vibrant team with regular team socials in London, City.
  • Great opportunity to build something you are proud of: we are growing fast, which means that the opportunities at Ryde are virtually limitless.

Diversity & Inclusion

Ryde are an equal opportunity employer. We do not discriminate on the basis of race, national origin, religious beliefs, age, physical or mental disability, medical conditions, pregnancy, marital status, sexual orientation, gender, gender identity or expression. Ryde acknowledges & celebrates diversity. We will always be committed to creating an accessible & inclusive workplace for all employees.