Junior Client Success Manager



Customer Service
London, UK
Posted on Monday, May 22, 2023

Ryde is the world’s leading, fully integrated, last-mile management platform that is bringing the future of hyper-local to Europe.

Backed by leading venture capital funds and angel investors from around the world, we are a #riderfirst business. We connect our customers with delivery couriers and leverage technology to improve the working lives of riders in the gig-economy.

At Ryde it's only the beginning, and off the back of our £4 million Seed Funding, we are searching for a Junior Client Success Manager to take us to the next level. With the delivery sector aggressively expanding, and no signs of slowing down, so are we. Ryde is set to continue our rapid growth across the UK and, with your help, into Europe and beyond.

A perfect fit at Ryde is someone who is highly ambitious, collaborative, a creative thinker and action oriented. A natural communicator who is unafraid of a new challenge. We love people who are humble but tenacious.

Your Role

This is a rare opportunity to join a rapidly expanding start-up as a Junior Client Success Manager reporting directly to our Client Success Director. At Ryde, we move fast. You’ll be collaborating with talented industry specialists, tackling complex problems and creating genuinely meaningful impact across the entire business.

Your responsibilities

  • Support Ryde's commercial growth efforts across multiple verticals; grocery, e-commerce & restaurant.
  • Creative & strategic management of our existing portfolio of clients, including but not limited to world famous brands and some of the UK's most successful start ups.
  • Build deep and lasting relationships with key decision-makers, operations Managers and support their wider teams to the best of your ability.
  • Be an expert in our Product, Platform and Operations. You will be able to provide solutions at the drop of a hat!
  • Ensure satisfaction of Key Accounts by communicating and project managing their needs effectively
  • Regular calls and meetings with your portfolio to ensure needs are continuously met and identify any churn risks within your portfolio and implement action plans to mitigate

You have

  • 1+ years of client-facing experience within B2B environments
  • Strong interpersonal skills enabling connects with people at various levels of seniority
  • Ability to cope with a substantial amount of responsibility and manage deadlines
  • Hustler mentality, hungry to learn and exceed client expectations in a demanding environment
  • Able to prioritise multiple tasks/requests in a complex, fast-paced environment
  • Solutions-oriented, always look for innovative ways to make things work rather than reasons why something won’t work
  • The confidence to lead client meetings at all levels
  • Consultative approach, with a natural desire to understand your client’s needs and work to find a solution that fits them best
  • Tenacious, ambitious, with a large drive to increase revenue portfolio
  • Embody & promote our Rider First mission

What’s in it for you

  • Commission package of 0.5% on all sales trailing 12 months
  • Generous holiday package, plus public holidays & your birthday off
  • Company pension contribution of 3**%**
  • Possibility for Equity Options
  • Hybrid, international working environment with a company subscription to SpaceWorks; inclusive of 10% discount on gym membership, member events and worldwide locations.
  • Permanent team meeting room spaces in Space Works London and theHub Ibiza.
  • Your perfect setup and a brand new Mac Book pro - You need it, we'll get it.
  • A vibrant team with regular team socials in London, City.
  • Transparent company culture, flat hierarchies and high career growth trajectory
  • Great opportunity to build something you are proud of: we are growing fast, which means that the opportunities at Ryde are virtually limitless.

Diversity & Inclusion

Ryde are an equal opportunity employer. We do not discriminate on the basis of race, national origin, religious beliefs, age, physical or mental disability, medical conditions, pregnancy, marital status, sexual orientation, gender, gender identity or expression. Ryde acknowledges & celebrates diversity. We will always be committed to creating an accessible & inclusive workplace for all employees.