Operations Manager (Logistics)



London, UK
Posted on Monday, May 22, 2023

Ryde is the world’s leading, fully integrated, last-mile management platform that is bringing the future of hyper-local to Europe.

Backed by leading venture capital funds and angel investors from around the world, we are a #riderfirst business. We connect our customers with delivery couriers and leverage technology to improve the working lives of riders in the gig-economy.

At Ryde it's only the beginning, and off the back of our £4 million Seed Funding, we are searching for a Operations Manager for Logistics to take us to the next level. With the delivery sector aggressively expanding, and no signs of slowing down, so are we. Ryde is set to continue our rapid growth across the UK and, with your help, into Europe and beyond.

A perfect fit at Ryde is someone who is highly ambitious, collaborative, a creative thinker and action oriented. A natural communicator who is unafraid of a new challenge. We love people who are humble but tenacious.

Your Role

This is a rare opportunity to join a rapidly expanding start-up as a Operations Manager for Logistics reporting directly to our Account Director. At Ryde, we move fast. You’ll be collaborating with talented industry specialists, tackling complex problems and creating genuinely meaningful impact across the entire business.

Your responsibilities

  • Implementing and improving logistics processes and best practices for Ryde and our New Key Accounts.
  • Facilitate New Client Onboarding; problem solving with Live Operations and Client Operations Solutions.
  • Play key role in the ongoing implementation and improvement of our logistics services & processes; hubs and transportation solutions (fleet).
  • Create a strong connection with our Engineering and Development Team. You will own the Live Operations Product Roadmap, and create a view for 2022 and beyond.
  • Ensuring a best in class service for our customers across all things involving logistics
  • Leading cross-departmental logistics goals to ensure clarity and visibility across internal processes
  • Inventory Management & Asset Management; negotiating and managing contracts with suppliers.
  • Planning and analysing budgets and expenditures.

You have

  • 4+ years experience in an operational role within logistics and/or rapid last mile delivery
  • Proven experience in overseeing and improving end to end logistics services
  • Thrive as a problem-solver and possess excellent organisational skills and an eye for detail
  • An excellent communicator who has the ability to work across multiple departments and stakeholder groups

What’s in it for you

  • A competitive salary with company wide bonuses of 10-25% per month to reward high performance
  • Generous holiday package, plus public holidays & your birthday off
  • Company pension contribution of 3**%**
  • Possibility for Equity Options
  • Hybrid, international working environment with a company subscription to SpaceWorks; inclusive of 10% discount on gym membership, member events and worldwide locations.
  • Permanent team meeting room spaces in Space Works London and theHub Ibiza.
  • Your perfect setup and a brand new Mac Book pro - You need it, we'll get it.
  • A vibrant team with regular team socials in London, City.
  • Transparent company culture, flat hierarchies and high career growth trajectory
  • Great opportunity to build something you are proud of: we are growing fast, which means that the opportunities at Ryde are virtually limitless.

Diversity & Inclusion

Ryde are an equal opportunity employer. We do not discriminate on the basis of race, national origin, religious beliefs, age, physical or mental disability, medical conditions, pregnancy, marital status, sexual orientation, gender, gender identity or expression. Ryde acknowledges & celebrates diversity. We will always be committed to creating an accessible & inclusive workplace for all employees.