Customer Support Representative



Customer Service
London, UK
Posted on Monday, December 11, 2023

Are you a recent or upcoming graduate with an interest in legal tech looking to join a diverse team and provide high quality support to some of London’s most exciting startup founders? If so, look no further than SeedLegals!

SeedLegals is the leading provider of automated legal solutions for startups in the UK and globally, and we're backed by VCs such as Index Ventures.

SeedLegals has powered more than 50,000 innovative young companies in the UK and around the world and supported 32,000+ founders on their growth journeys. We have completed 10,000+ funding rounds on-platform, bringing our total capital transacted to over £1.2BN (£500m in 2022 alone). We've changed the way early-stage companies raise money, reward their teams and grow their businesses, forever.

We are a diverse and talented team who believe entrepreneurship should be accessible to everyone and by providing founders with tools to create, build and scale their ideas, we help make this happen.

Our values are key to our success here at SeedLegals, we:

Invest and trust in each other;

Are committed to a growth mindset;

Embrace diversity and cultivate inclusion;

And are driven by customer success.

With offices in London and Paris, and a team in Ireland, we’re always looking for talented individuals to join our team.

The Role:

You’ll be the first point of call for users, providing them with great customer support, helping answer their questions and navigating the platform. This will involve assisting users via our live chat function (Hubspot), on calls and emails - you'll need to answer questions about anything and everything to do with using SeedLegals from login issues through to questions about specific legal documents, and connecting the user with members of the team in other parts of the company

Giving one on one product specific support through emails and video calls. our team of product specialists are there to help with all the technical and legal support needed to close funding rounds, issue options to employees, finish R&D application and so much more, all through the SeedLegals platform.

You will work directly with other teams in the business, including our engineers, product managers, and sales, marketing and legal teams just to name a few. Collaborating with our amazing team of developers, founders, investors and lawyers to further scale the CX Team, develop the SeedLegals platform, and deliver best in class support to our users.

Your annual starting salary would be between £28,000 - £30,000.