Customer Support Representative, UK & France



Customer Service
London, UK
Posted on Monday, June 10, 2024

Interested in exploring the world of legaltech? Join our diverse team at SeedLegals and provide high quality support to some of London’s most exciting startup founders!

SeedLegals is the leading provider of automated legal solutions for startups in the UK, France, and Ireland. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepeneurship accessible to all. We've revolutionised early-stage fundraising, team reward systems, and business scalability since our inception in 2016. With over 50,000 companies served and startups raising over £1.5 billion on our platform, we've become a driving force in the industry.

With offices in London and Paris, and a team in Ireland, we're always looking for talented individuals to join our team.

Our values are key to our success here at SeedLegals:

  • We invest and trust in each other;
  • We are committed to a growth mindset;
  • We embrace diversity and cultivate inclusion;
  • We are driven by customer success.

The Role:

You’ll be part of the Customer Experience team working as the first point of call for users, providing them with great customer support, helping answer their questions and navigating the platform. This will involve assisting users via our live chat function (Hubspot), on calls and emails - you'll need to answer questions about anything and everything to do with using SeedLegals from login issues through to questions about specific legal documents.

The role involves working directly with other teams in the business, including our engineers, product managers, sales teams while also collaborating with our amazing founders, investors and lawyers to further scale the CX Team, develop the SeedLegals platform, and deliver best in class support to our users.

This is a hybrid position where we would require you to come into our London or Paris offices a couple of times a month meaning that you would need to be based in either the UK or France. Your annual starting salary would be between £28,000 - £30,000.