Customer Service Champion

Spoke London

Spoke London

Customer Service
richmond, uk
Posted on Thursday, May 16, 2024

The Role

This is a full time position, based at our head office in Richmond.

This role will require a mix of office and home based work 3:2.

The role will involve:

  • Providing world class customer service, supporting our customers by phone, email, social media, chat and video calls
  • Composing word-perfect emails, tweets and other social media messages
  • Acting as a brand ambassador for SPOKE
  • Troubleshooting issues, and finding smart and practical solutions to any customer queries
  • Becoming an expert on our customer and our products, and sharing this knowledge with the rest of the business