Junior Ecommerce Merchandiser

Spoke London

Spoke London

richmond, uk
Posted on Monday, July 1, 2024

We are seeking a detail-oriented, analytical and proactive Junior E-commerce Merchandiser to join our fast-paced Growth team. The ideal candidate will be responsible for the online presentation and merchandising of products on our e-commerce platforms, ensuring a seamless and engaging shopping experience for our customers. This role requires a keen eye for detail, strong analytical skills, and an understanding of e-commerce trends and best practices.

This role offers the right candidate the opportunity to develop their skills in AB testing, CRO and Analytics and over time, to take on further responsibilities in these areas

Key Responsibilities

Merchandising Strategy

  • Implement merchandising strategies to maximise sales and profitability.
  • Analyse sales data and customer behaviour to identify trends and opportunities for product placement and promotion.
  • Create and execute merchandising plans for seasonal promotions, new product launches, and sales events.

Data Analysis and Reporting

  • Analyse e-commerce performance metrics, including sales, conversion rates, and customer feedback.
  • Own and generate weekly trade reports to track the effectiveness of merchandising strategies and make data-driven decisions.
  • Provide insights and recommendations to improve product offering and merchandising tactics.

Product Loading & Presentation

  • Manage the loading and online presentation of products, including product descriptions, images, and categorisation.
  • Working in collaboration with the product team, ensure all product information is accurate, up-to-date, and optimised for search through a basic understanding of SEO best practice.
  • Working in collaboration with the E-commerce Product Owner; identify and lobby for improvements in internal processes.

Cross-Functional Collaboration

  • Work closely with the marketing team to align merchandising strategies with promotional campaigns.
  • Collaborate with the design team to create visually appealing product pages and banners.
  • Coordinate with the customer service team to address product-related inquiries and issues.

Customer Experience

  • Enhance the online shopping experience by optimising site navigation, product categorisation, and search & filter functionality.
  • Implement best practices for user experience to increase customer satisfaction and loyalty.
  • Stay updated on industry trends and competitor activities to ensure a competitive edge.