About Thriva

Thriva is the UK's leading diagnostics business and we’re on a mission to help millions of people worldwide become actively invested in their long term health, through using health insights to help them thrive.

Our consumer business is for everyone who wants to improve and understand what is happening inside their bodies. From taking a home test to getting actional results and GP advice all through a website and app.

Our B2B business, Thriva Solutions offers health services and provides a full end to end diagnostic service (DAAS). We offer speed, reduced risk and scaling of diagnostic capabilities for partners who work with us. We’re building a new category in the market and would love for you to come on this journey with us.

The Role

The product team at Thriva brings value propositions alive and shapes the customer experience - we make the mission real in product form. From discovery to build, we work together on plenty of complex challenges everyday. Our team is multidisciplinary, diverse and collaborative. You’ll be working with engineers, product managers, marketing and growth experts as well as our clinical and operations teams. Our team members are humble people who truly care about what we’re building and how it can help people whilst supporting Thriva’s continued growth.

We’re creating something entirely new and we don’t know everything. So we’re constantly trying new things to understand how we can deliver value to our customers - both direct to consumer and through our B2B partnerships - currently that means retail pharmacists and academics. We set quarterly goals which means you’ll always know what you’re doing tomorrow is aligned to helping grow the company over the next few months.

We are building a rich, powerful and scalable Diagnostics as a Service platform to serve the needs of our direct customers and partners from a range of healthcare sectors. Our platform covers user acquisition, supply chain, analysis and clinical response enabling us to build a unique dataset that will allow us to learn more than ever about people’s health and predict issues before they occur. We want to take a scalable approach to design as we build this platform, so thinking strategically about modular approaches that are composable is important. But we also build for specific user needs and contexts, so there’s a balance to be struck that requires strategic design thinking and a holistic approach.

We’re currently thinking lots about how we make our platform as self-serve as possible for B2B partners - and iterating on a new Partner Hub product that needs continued design input and iteration based on partner feedback and new use cases. We’re also looking at a discovery project to help us create the best possible test results experience for our 200,000+ strong consumer customer base. The aim here is to help people engage with their biomarker results and take action to improve their health, whilst feeling their best day to day. We know the importance of a design mind across projects like these, and we’re looking for someone excited by the challenge of varied projects sitting at different stages of the design lifecycle.

About you

Love a fast-paced environment? So do we. As a startup, we move quickly, ship often, and iterate as we go. The day-to-day is likely to change month-to-month as we go through discovery, design, build and test cycles. We’re looking for someone who can bring a broad design skillset to that journey, and can contribute by:

• confidently contributing design thinking in a multidisciplinary environment, from within a small but close-knit team

• creating well-executed and considered product designs - sometimes with a dose of pragmatism, working at pace

• contributing to design systems at Thriva, helping us work efficiently and embed design best practices at scale

• working in tandem with others including product managers, growth and marketing and engineering - quickly iterating in partnership

• spending meaningful time with our users, designing light touch user research and user testing projects as part of the design process to enable effective decision-making

• working end-to-end through the product lifecycle — bringing a strategic design mindset to discovery projects and getting hands-on with delivery

• work across our end-to-end customer journeys, from our marketing site, app, web dashboards, and our at-home and in-person physical products

• developing a deep understanding of our consumer health problem space and analysing design and product ideas and trends in competitor and comparison products — building and communicating a strong rationale behind your thinking that includes insight into shortlisted but rejected ideas

• using qualitative and quantitative data to iterate on products and features

• thinking in systems and flows — not isolated screens or features

• creating well-crafted UI, mockups, and prototypes

• designing products that drive meaningful engagement and customer retention, ultimately promoting positive health outcomes

• comfortably working with structured, technical data and information - our products are data-rich and need to meet high standards for clinical rigour and accuracy

It'd be great if you have a personal interest in health and wellbeing and find our products exciting - we offer blood test credits that allow the team to use our own product regularly.

How we work: We work in a hybrid way and meet in our London office twice a week - with everyone in together on a Wednesday and for monthly Friday town halls and socials. Our office in Old street is open for anyone who wants to go in more – whether you find the office is the best place to work and want to come in more frequently; or you're happy keeping it to team collaboration days.

We want to help you do your best, be yourself, and ultimately never have that "Sunday fear", here are some of our perks:

• Employee option scheme 📈
• 28 days holiday (plus bank holidays) ✈️
• 6-week paid sabbatical on your 4-year Thrivaversary 🌴
• Wellbeing budget, from a mindfulness app subscription, to childcare, a new hobby or a massage, you choose how you want to spend it 🧘
• Private healthcare with Aviva 🩺
• Enhanced parental leave 🐥
• Nursery scheme 🍼
• Income protection & Life insurance 🏡
• £600/year professional development budget 🌱
• Free Thriva tests 💜
• 2 days paid voluntary / charity / community work🎗
• Pet friendly office 🐶
• Electric car scheme
• Climate perks programme 🌍
• 4 weeks work from anywhere per year 🗺

We embrace diversity at Thriva. To build a product that is loved by everyone we need a team with all kinds of different perspectives, experiences and backgrounds. That's why we're committed to hiring people from different backgrounds, race, religion, national origin, gender identity, sexual orientation, gender identity, age or disability.

We understand that applying for a new job takes a lot of work and we really value your time. We are really looking forward to reading your application!

Department

Product

Locations

London

Remote status

Hybrid Remote