About Viz.ai

Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care, covering more than 200 million lives across 1,200+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz Platform is an intelligent care coordination solution that identifies more patients with a particular disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by clinical data, the Viz Platform delivers significant value to patients, providers, and pharmaceutical and medical device companies. The company was named to the Forbes 2021 Next Billion-Dollar Startups list of the 25 fastest-growing venture-backed startups and has been on the Forbes AI 50 list for three consecutive years. For more information visit viz.ai.

About Viz.ai

Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care across 1,500+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz.ai OneTM is an intelligent care coordination solution that identifies more patients with a suspected disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by real-world clinical evidence, Viz.ai One delivers significant value to patients, providers, and pharmaceutical and medical device companies. For more information visit Viz.ai.

You will:

• Provide technical support for technical and non-technical users of the Viz app and its infrastructure, supporting on-premises and cloud-based virtual machines and networks
• Provide workflow and application support for users of the Viz app in the clinical departments
• Complete Viz customer build & configuration to comply with customer requirements
• Support concurrent implementation projects, including developing project plans together with the Team Lead
• Ensure that implementations are completed on time, within budget, and meeting client expectations
• Ensure smooth deployment of the Viz.ai app and its infrastructure
• Conduct client-facing training sessions in-person and remotely
• Collaborate with customer IT teams and internal Viz.ai customer-facing and technical teams to troubleshoot and resolve issues
• Document, triage, resolve, and escalate support cases promptly according to SLAs

You will love this job if:

• You are driven to help Viz reliably connect patients to life-saving care
• You excel at prompt, clear, and friendly communication
• Never satisfied when a problem just goes away, you always get to the bottom of it
• You enjoy being a calm, clear, and caring voice when someone needs your help
• You thrive in a highly accountable environment, and are not afraid to have fun at work

Requirements:

• At least three years of university education in computer science, engineering or IT
• 1+ years of experience with Linux, Clustering, Computer Networking, information security and Healthcare IT (Radiology or Cardiology preferred)
• Experience supporting software as a service (SaaS)
• Excellent communication skills (phone, email, chat, and documentation)
• Medical imaging (DICOM) technical experience are a plus
• Amazon Web Services (AWS) and virtualization technologies experience is a plus

English required

This freelance position pays EU 20 - 40 per hour

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