Customer Success Executive (2023/2024 Graduates)

Winnow

Winnow

Customer Service, Sales & Business Development
Dubai - United Arab Emirates
Posted on Thursday, May 16, 2024

About us

Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 60 countries around the world supported by our offices in London, Dubai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.

Winnow’s clients on average reduce waste by over 50% by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations.

As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has been received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and this article in Forbes.

Other recent accolades saw Winnow awarded a winner of Impact 50's most impactful companies to work for. You can read more about it here.

We are passionate about living our values and place them at the centre of everything we do. We are excited about like minded talent who share these values, joining us in our mission:

Equal parts head and heart. We’re both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term.

Bravely honest. With each other, that means we’re a transparent organisation where healthy, respectful debate is encouraged. With our customers, we challenge them if we don’t think they’re achieving their goals, whether they be environmental or financial.

People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We’re breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience.

Bound by food. We’re a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food.

Hungry and humble. Our product is revolutionary, our people are impressive, and we’re hungry for change. But, we’re just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey.

About the Operations Team

The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The goal – successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale.

The team manages the processes, systems and controls which enable our business to successfully scale and grow. The team continually reviews these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives.

Our Operations team consists of over 27 colleagues who are based in London, Dubai, Singapore and Chicago.

About the Role

This is an exciting opportunity for a Customer Success Executive to play an instrumental role in implementing our technology in our growing markets in EMEA.If you are a driven, entrepreneurial candidate with strong problem solving skills who is excited about leading exciting projects and delivering outstanding results, we would love to hear from you.

This position is based in our Dubai office in IMPZ. We follow a hybrid working model and are in the office a minimum of two days a week (Tuesdays and Thursdays).This role will involve international travel. You should be comfortable to spend around 25% of your time travelling.

Key objectives

As a Customer Success Executive, you will be helping with the implementation of our systems with our clients, driving food waste reductions and ensuring change is sustained through our technology. More specifically:

  • Build exceptionally strong relationships with clients ensuring they are bought in to making the Winnow system successful;
  • Manage the process / project of smoothly onboarding customers, train multi-disciplined teams to use Winnow both in person, in central training locations and remotely;
  • Keep clients engaged by working with them to ensure their waste reduction targets are met through monitoring site performance and using Winnows’ insights
  • Proactively analyse client reports and troubleshoot with the client where needed
  • Manage KPIs jointly with the client and senior team members of the team to ensure that the system is delivering a strong business case, implementing changes where necessary
  • Identify opportunities to improve processes, customer’s experience and product
  • Support our front line tech and customer support team with clients enquiries where required