Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with thousands of sites and are operating in over 90 countries around the world supported by our offices in London, Dubai, Singapore, Cluj-Napoca (Romania) and Chicago. We are a scale-up stage company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.

Winnow’s clients on average, reduce waste by over 50% by value and sustain savings. Winnow works with hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations.

As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and this article in Forbes.

Other recent accolades saw Winnow listed in the 2025 Sunday Times Best Places to Work - a recognition based on feedback from our UK team. While this award is based in the UK, it reflects something global: a culture built on purpose, collaboration, and the belief that businesses can - and should - tackle real-world problems while being great places to work. Previous awards saw Winnow in the top 10 of the FoodTech 500 awards - the worlds first definitive list of the global entrepreneurial talent at the intersection between food, technology and sustainability, as well as winning Impact 50's most impactful companies to work for. You can read more about it here.

We are passionate about living our values and placing them at the centre of everything we do. We are excited about like minded talent who share these values, joining us in our mission:

Equal parts head and heart. We’re both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term.

Bravely honest. With each other, that means we’re a transparent organisation where healthy, respectful debate is encouraged. With our customers, we challenge them if we don’t think they’re achieving their goals, whether they be environmental or financial.

People of action. Done is better than perfect, and we learn by boldly doing, then rapidly improving. We’re breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience.

Bound by food. We’re a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food.

Hungry and humble. Our product is revolutionary, our people are impressive, and we’re hungry for change. But, we’re just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey.

People and planet positive. We’re caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we’re also committed to actively reducing our own footprint while doing so. We’re leaving the planet and its people better off than we found them.

This is an opportunity to join an exciting organisation and help us propel our growth at what are truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it.

About the role
Winnow is on a mission to help commercial kitchens reduce food waste using cutting-edge AI and smart metering tools. As a Product Owner, you’ll play a key role in ensuring our global Support team operates with excellence. You’ll be responsible for analysing and redefining better Support troubleshooting processes, evaluating and driving adoption of new tools such as agentic AI, building and maintaining internal documentation and customer help articles, and working with Product and Engineering teams to reduce support tickets through smarter tooling and product enhancements. You will be running initiatives with internal and external stakeholders.

You’ll be embedded within our Cluj-Napoca technical operations hub, working cross-functionally with colleagues in Customer Support, Engineering, and Product.

Key Responsibilities

1. Knowledge Management & Documentation

Create and maintain a comprehensive knowledge base (KB) for L1 and L2 support agents.
Update and version Winnow’s Product Manuals in collaboration with engineering and product teams.
Write and refine internal SOPs for diagnostics, installation, and troubleshooting processes.
Write customer-facing help articles.

2. Support Process Improvement

Analyze support ticket trends to identify bottlenecks and repetitive issues.
Collaborate with L1/L2 teams to map out and improve existing troubleshooting workflows.
Help define and regularly report to the business on SLAs/KPIs and create visual guides or playbooks where needed.

3. Technical Insights & Tooling Evaluation

Identify opportunities to improve internal support tooling (e.g., Agentic AI, proactive fleet monitoring).
Recommend, secure buy-in, and lead adoption of new tools or automations that improve the Support team's efficiency.

4. Influence Product Development

Maintain a backlog of feature suggestions driven by Support data.
Work with Product Managers to prioritize fixes or features that would reduce inbound support volume.
Ensure these suggestions are documented and aligned with user pain points.

You'll excel in this role if you have:

2+ years in product ownership/management, business analysis, technical writing, support operations, product documentation, or customer experience enablement.
Strong written communication in English (required).
Strong analytical and problem-solving skills, enabling you to observe, diagnose, and redesign processes
Highly communicative in all aspects, able to bring others along on a journey of change
Able to manage and prioritise multiple concurrent change projects, engaging help from others to succeed
A proactive, get-stuff-done nature; you don’t need to be micromanaged and will be driven to add value every day and see things through to completion.
Experience using tools such as Zendesk, Confluence, Google Workspace, or similar platforms.
Ability to translate technical concepts into user-friendly guides.
Basic familiarity with IoT systems, hardware/software troubleshooting, or support diagnostics (a plus).

Bonus point for:

Previous experience working with a B2B hardware/software product.
Familiarity with Agentic AI, Balena, Linux command line tools, or network diagnostics.
Experience with Agile workflows or roadmapping platforms (e.g., Jira, Productboard).

Competitive base salary.
Meal tickets - 35 RON per working day.
2 Wellness hours per month plus a 274 RON gross monthly wellness allowance or the option to swap the wellness allowance for a 7Card subscription.
25 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave.
Company part-funded private health insurance and eye care allowance.
Life insurance (3 times base salary).
Company stock options package.
Eligible for discretionary annual bonus.
Employee Assistance Programme - 24/7 helpline for your wellbeing.
Learning and development allowance of 1,730 RON annually.
Hybrid way of working - we’re all in the office on Wednesdays and Thursdays.
Company provided breakfast & snacks on office days.
Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then
Our own office space with a great working environment
You will love what you do – waking up every day solving one of the biggest social problems of our generation - food waste
Committed team members with broad experience who share a common passion to build a world-class business.

Apply now

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