Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

About the role

Our mission is to support everyone in Wise through ensuring we’re offering the best equipment, keeping it safe and running in peak condition.

You’ll be working in a smaller group but in a global team. Most of our work is done locally but we also give support to co-workers who are travelling or working from anywhere outside of the office.

How we work

We operate on a strong belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the platform tribe.

As the company grows, we have to follow suit. We need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for a technician with relevant experience who can analyse complex requirements and deliver simple solutions to help our teams achieve our mission with speed and confidence.

What will you be working on?

Provide technical support for Wisers seeking assistance
Manage procurement, assets and inventory
Identify and suggest potential areas for improvement
Be an encyclopaedia on Wise’s IT products and services
Troubleshoot and repair computer hardware and software
Educate users and colleagues with tools, tech & security in Wise
Manage provisioning and deprovisioning of devices
Assisting other teams in UT
Participate in internal projects for continuous improvement initiatives
Participate in recruitment
Conduct training for team member on complex issues

What do you need?

Experience providing IT support for Windows and/or Mac OS environments
Understanding of Multiple Device Management tools, Preferably JAMF and Intune
Have some knowledge about Network or AV
Have experience in supporting the recruitment of IT support specialists
You identify pain areas and run improvement initiatives until completion
You are able to lead and deliver projects that have a company wide impact
You enjoy helping people and solving problems by nature
You are an assertive communicator
You are flexible and keen to learn, and are responsible for your own development
Great sense of humour and able to work under pressure
Passionate about computing and user experience
Comfortable working both independently and as part of the team as the situation requires
Researching solutions and the latest technology is second nature to you

You get back:

The ability to choose your own path to success – you’ll have the freedom to define the vision
The freedom to have real impact
The opportunity to inspire teams
A fun work environment with social activities and events

Interested? Find out more:

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and make sure we leave no-one behind on our journey to mission-zero.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.