Payment Operations Specialist (Hebrew Speaker)

Wise

Wise

Operations
Budapest, Hungary
Posted on Friday, June 28, 2024

Company Description

We are looking for a Payment Operations Specialist to join our Global Processing team to help our customers receive their funds faster globally.

The role is a unique opportunity to join one of the fastest growing companies in Europe and help millions more potential customers save money by using Wise.

Payment Operations Specialists play a crucial role in supporting the Payment Operations Organisation reach its vision - seamless flow of customer funds. By ensuring high level execution of the daily responsibilities and consistently supporting Payment Operations in reaching the SLA’s, Payment Operations Specialists help our customers receive their funds faster 24/7 globally. The role gives a unique opportunity to learn how different currencies function, and impact customers on a global scale.

Your Mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.


Job Description

In this role, you'll add to that mission by:

  • Maintaining consistent and high-level execution of daily tasks related to payment processing;

  • Supporting your team by reaching your role set SLAs and KPIs which in turn contribute to the team by meeting team's main performance metrics and SLAs;

  • Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders;

  • Following operational procedures and keeping track of critical updates.


Qualifications

A bit about you:

  • You’re accurate and pay attention to detail;

  • You’re meticulous and accurate in your task execution;

  • You’re SLA driven and are motivated to hit team and personal metrics;

  • You place customers first and you make no compromise on this;

  • You’re a clear and honest communicator and able to articulate potential improvements;

  • You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued;

  • You’re proactive and collaborative;

  • You’re flexible with your working hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays;

  • You have a proficiency of B2 level in Hebrew.


Additional Information

What do we offer:

Key benefits:

  • Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible

  • Paid annual holiday, sick days, parental leave and other leave opportunities

  • 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply for the latest 12th of July by submitting your CV and Cover Letter.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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