Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

The Opportunity:

We are seeking a seasoned Head of Change Management to establish and lead our Change Management function within the Servicing Team, encompassing Customer Support, KYC, Financial Crime, and Payment Operations. This role is pivotal in driving the transformational initiatives necessary for our continued growth and operational excellence. As a strategic leader, you will develop the change management strategy, operational processes, and lead a high-performance team to ensure successful implementation of change across our organisation. The Head of Change Management will work closely with the Service Experience team and many stakeholders to enable operational teams in achieving their objectives more effectively and efficiently.

Your Mission:

• Leadership & Strategy:

  • Develop and execute a comprehensive change management strategy aligned with organisational objectives and vision.

  • Provide team overview and clear direction, fostering a collaborative and effective working environment.

  • Build and lead a high-performance team to ensure the successful execution of change initiatives across our organisation.

  • Cultivate a culture of collaboration, innovation, and continuous improvement within the team and across the organisation.

• Operational Excellence:

  • Design and implement operational rhythms and frameworks to facilitate effective change adoption in Servicing Teams.

  • Lead cross-departmental projects from the Change Management perspective, ensuring alignment with business goals and seamless integration.

  • Establish and refine change management processes, tools, and methodologies to drive efficiency.

• Stakeholder Engagement:

  • Collaborate with stakeholders to identify key initiatives, understand business requirements, and drive operational improvements.

  • Maintain transparency and communication about initiative progress, future plans, and success metrics.

  • Ensure stakeholder impact is taken into account on all levels of the organisation when introducing new changes.

• Performance Management:

  • Conduct regular performance reviews to ensure continuous improvement and alignment with organisational goals.

  • Encourage, coach, and develop team members to enhance individual and team performance.

  • Utilise data-driven insights to analyse challenges and present actionable recommendations to leadership.

This Role Sets You Up for Success If You Have:

• Core Expertise:

  • Extensive experience in change management and leadership roles, ideally within a service-oriented, tech environment.

  • Proven ability to develop and implement Change Management strategies in complex organisational settings.

  • Demonstrated experience in building and leading high-performance teams.

  • Superior communication and influencing skills, capable of engaging stakeholders at all levels.

  • Knowledge of project management methodologies, tools, and lifecycle stages.

  • Familiarity with change management principles, methodologies, and tools.

  • Demonstrable experience in managing multiple projects and priorities concurrently.

  • Strategic and analytical mindset with an aptitude for deriving insights from data.

  • High degree of independence, ownership, and a proactive ‘can-do’ attitude.

• Desired Skills:

  • Procedural and product knowledge related to customer service, KYC, financial crime, and payment operations.

  • Experience with specific change management tools and software.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and make sure we leave no-one behind on our journey to mission-zero.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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