Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

We’re looking for a People Operations Senior Specialist for our Latin America region to join our People Operations Team in São Paulo. This role is a great opportunity for someone who is looking to develop and add impact on Wise’s mission and enable the Global People Operations’ vision to create fast, convenient and transparent Wiser support, powered by smart tech and human advice.

This role will report to the People Operations LatAm Lead for the Americas based in São Paulo.

Your mission:

At an exciting time of ambitious growth, your role of People Operations Senior Specialist in the People Operations team will play a key part in promoting a seamless and customer-focused experience across the employee lifecycle, and supporting our people (we call them Wisers) to do what they do best at Wise.

You’re someone who’ll keep us on track and compliant, ensuring our operational engine ticks along nicely, but you’re also inquisitive and hungry for new ways we can handle, process, and improve the Wiser journey and experience. It's that inclusive growth mindset which is key to the success of our team.

You’ll also play a vital role in how we do things as a global team, collaborating on key projects and unlocking big-picture and analytical thinking to help grow and scale our offering, while ensuring the Wiser experience remains the same around the world.

Here’s how you’ll be contributing to People Operations:

• Be the one of the initial point of contact for employee queries and provide timely responses to your fellow Wisers - including ticket management on the Jira platform
• Ensure our HR system and all employee records are up to date and correct
• Partner with our Payroll team to ensure they have everything they need to run an error-free payroll, as well as our People Technology team to proactively identify any further opportunities for automation
• Coordinate new hire onboarding tasks
• Purchasing and checking benefits, ensuring accuracy and deadlines
• Updating HR operations processes, such as checklists, manuals and schedules according to the team's decisions
• Make suggestions to our current processes and policies
• Support Wisers who are looking to take advantage of our leave and benefit plans, navigating them through the different stages of their journey and the policies to support them
• Maintain the digital information space (Confluence) for all Brazil-based and Mexico-based People Operations information so Wisers can obtain relevant information at all times
• Process Workday actions in relation to the Wiser lifecycle
• Facilitate employment transfers from one geo to another, ensuring that Wisers have a full understanding of everything to consider about their move
• Manage the administrative process of offboarding Wisers, ensuring that the Wiser journey is as smooth as possible with everyone kept in the loop
• Provide guidance to leads locally and from other offices on Brazil and Mexico specific processes, systems, and benefit policies
• Partner closely with the People apprentices, helping them get better at day-to-day operational tasks, as well as developing world class people skills
• Share ideas and contribute to projects both on a local and global level, which will collaboratively shape the future of Wise as we continue to grow
• Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work

This role will give you the opportunity to:

• Create a first-in-class Wiser experience - Follow a customer-centric approach in curating a seamless lifecycle experience for our Wisers
• Create continuous improvement within the team - Recommend new approaches and policy and procedure changes to co-create solutions from a global and mass customization outlook
• Gain international exposure - Collaborate with and support our teams in offices around the Americas region as well as getting involved in Global People Operations projects
• Be part of our mission to make money without borders the new normal

About you:

• Radiant people skills - with huge amounts of personal energy, with the ability to build and maintain collaborative relationships, and happy to be the first point-of-contact for our Wisers
• Fluent in English and Portuguese, both written and verbal. Other languages are a plus!
• At least intermediate level of knowledge and experience in Excel
• Honesty and reliability - able to own up to mistakes and learn from them (we all make them, after all) and reliable - someone who never breaks promises
• Customer driven - is customer centric, always thinking about how to automate and improve the Wiser experience while working smarter not harder
• Detail focused - you’ll have an eye for the details and be data-oriented, using these two skills to drive informed decisions
• Adaptable and solutions focused - you will be as comfortable working with ambiguity as you are with certainty. We need someone who can be agile enough to respond to changing priorities, but be able to have big picture, proactive thinking for the long term path ahead
• Curiosity to learn & grow - we don’t expect an expert in every HR topic at this level, but we do expect you to have a positive, can-do attitude, and a desire to learn and grow the knowledge and experience you already do have
• Ability to multitask - you must be able to handle multiple tasks - often at the same time. You’ll also have the ability to start, stop, pick-up, and complete tasks on a recurring basis
• Strong growth mindset - being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects you’ll be involved with simultaneously

Some extra skills that would be great:

• HRIS knowledge and technical aptitude, such as familiarity with G-suite, and experience with Workday and Calabrio would be a plus
• Brazil Labor Law knowledge
• Mexico Labor Law knowledge
• Payroll processing experience
• Spanish language proficiency

Key Benefits:

• 🚀 RSU’s in a rapidly growing company after a year with us
• 💻 Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week.
• ✈️ Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to
• 💪 An annual self-development budget
• 🩺 Health and dental allowance for you and your dependents
• 💝 Company-paid: Life Insurance, and an EAP program
• ☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
• 🏝️ A paid 6-week sabbatical leave after four years
• 👶🏼 18-weeks of paid parental leave, after a year with us and child care assistance
• 🚌 Transportation vouchers
• 🍕 Meal (600 BRL per month) and food (968 BRL per month) vouchers
• 🏋️ (BRL): TotalPass access to 3,500 gyms and studios throughout Brazil

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For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and make sure we leave no-one behind on our journey to mission-zero.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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