Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

We’re looking for a talented People Tools Specialist based in London, to join our growing People Technology Team. This role will be instrumental in helping us to manage and optimise our People Tools tech stack. This dynamic and varied role manages the performance and maintenance of our People systems whilst driving efficiencies around processes and solutions. We are looking for a systems specialist who is passionate about technology and data, providing great service and is able to think holistically across the People functions.

Your mission:

• Manage support queries from stakeholders via our ticketing system Jira.

• Support junior members of the team in solving tickets & queries.

• Partner with stakeholders to identify development areas and provide technical solutions utilising People systems and technology.

• Provide support for HR System upgrades and enhancements to include prioritisation, functional design, documentation, testing, training, implementation and support model design.

• Consult with functional leaders and SMEs in the People team to design, develop, and implement technology solutions that increase operational efficiency, maintain compliance, and positively impact customer experience for People, candidates, employees, managers and business leaders.

• Review business processes to ensure system features are being fully utilised and identify tool features that may improve efficiency.

• Building basic and advanced custom reports and extracting data requests.

• Help, advise and train the People team on using People tools best practice.

• Provide an excellent customer experience by troubleshooting complex problems and investigating and resolving errors quickly and efficiently.

• Collect, document and maintain security requirements and policies for user-level access to People applications.

A bit about you:

• Prior experience with People systems, including hands-on implementation experience with Workday HCM, including compensation, reward, talent and performance module knowledge is preferred.

• Ability to effectively communicate with different functional stakeholders (both technical and non) at all levels of a global organisation.

• Certifications: Workday HCM, one other certification/area of expertise is required and an additional is preferred.

• You’ve got a strong background and experience in HRIS (Workday) configuration, administration, and core HCM.

• Experience of other People tools is plus e.g. (but not limited to) Peakon, Absorb Learning, Smart Recruiters, Cronofy, Visier, Ravio, Confluence, Jira, Monday.com

• You’ve played a role in a system implementation end to end.

• You’re analytically minded, a data and spreadsheets whiz who loves to solve problems and has the ability to use data to inform decisions.

• You can thrive in a fast-paced and constantly evolving environment, able to flex your approach as needed and manage a busy, varied workload.

• You’re an exceptional communicator and great at building relationships across teams.

• Comfortable processing large, critical data sets with a high level of accuracy.

• Project management capability and personal organisation skills, in particular, delivering against projected timelines.

• Excellent communicator both written and verbal with the ability to translate technical information to simple language and influence stakeholders at all levels of the business.

• Focus on security and confidentiality.

• Can spot opportunities, curious about data insights and proactively seeking insight and answers.

• Proficiency in Excel and PowerPoint is required.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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